911 Telecommunicator Trainee

Louisville Metro Government; Louisville (KY); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Group Term Life

Education/Tuition Assistance

Paid Parental Leave

457 Deferred Comp

Free TARC Use

Job summary

Louisville Metro Government is seeking a 911 Telecommunicator Trainee to start in an eight-week academy in Louisville, with daytime hours and on-the-job training to follow. Trainees progress toward Communications Specialist I or II after successful completion, with a probationary period and rotating shifts across a 24/7 operation.

The role requires passing multiple exams, a background check, drug screening, polygraph, and a criminal history check.

Qualifications

• High School diploma or GED required.
• US Citizen required.
• Must be at least 18 years old.
• Pre-employment polygraph and background checks may be required.
• Pre-employment drug screening and audiogram tests required.

Responsibilities

• Attend a 911 Telecommunicator training program.
• Participate in exams and evaluations to determine suitability for Communications Specialist I/II roles.
• Learn Call Classification, Caller Management, CAD, CJIS, EMD protocols & dispatch techniques.
• Complete job shadowing and on-the-job training during the academy and probationary period.

Education

High School diploma or GED

Job description

Starting Salary

Starting Salary During Training: $22.31
Minimum Salary After Completion of Training & Promotion to a Communication Specialist Position: $24.48

Description

Starting Salary During Training: $22.31
Minimum Salary After Completion of Training & Promotion to a Communication Specialist Position: $24.48

Essential Functions

Participates in a 911 Telecommunicator training program

Participates in a battery of exams and evaluations to determine suitability for positions of Communication Specialist I U27 (911 Emergency Call Taker) and Communication Specialist II (911 Emergency Dispatcher)

Examples of Duties

UNDER GENERAL SUPERVISION

• Attends a training program & receives instruction in Call Classification, Caller Management, Computer-Aided Dispatch, Call Documentation, Criminal Justice Information Systems (CJIS), Emergency Medical Dispatch (EMD) protocols & dispatch techniques
• Participates in practical training and on-the-job training to apply course content
• Takes examinations to measure knowledge gained and progress made
• Performs related work

Minimum Requirements

• Must obtain or possess a High School diploma or GED prior to final offer of employment.

Other Minimum Requirements

• Must be a US Citizen
• Must be a minimum of 18 years of age
• Applicants who have used, bought, or sold marijuana within one year of application, or have used, bought or sold any controlled substance or narcotic drug without a prescription within six years of application will be disqualified
• Must not have been convicted of a felony
• Must submit to fingerprinting for criminal history check
• Misdemeanor convictions will be considered on an individual basis
• Must submit to a pre-employment polygraph test
• Must work a varied schedule
• Must submit to a pre-employment drug screening
• Must submit to a pre-employment audiogram
• Must submit to a pre-employment suitability test
• Must complete a job shadow prior to a conditional offer of employment

Special Requirements

• Must be certified as a Telecommunicator in the Commonwealth of Kentucky and meet all academy requirements by the completion of the state-approved Telecommunications Academy

Physical Requirements And Working Conditions

Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work

Job Overview – 911 Telecommunicator Trainee

This position is a public safety position and involves taking critical 911 calls from the public which includes calls such as cardiac arrests of persons including children and infants, working fires with victims trapped inside, shootings and auto accidents. Non-emergent calls are also received such as persons wanting to know the correct time or asking what day their trash is picked up.

If selected, the training academy is in Louisville and is not a live-in academy. The academy lasts approximately 8 weeks and is held primarily during daytime hours (i.e., 8am-4pm). Three weeks of on-shift training are also included in the middle of the academy. The academy requires a minimum passing score of 80% from multiple tests, practical exams and quizzes. Following successful completion of the academy, trainees must submit an application for Communications Specialist I, Communications Specialist II, or both. Trainees will then be paired with a trainer who will instruct and monitor the trainee's progress; this step takes an average of 8-10 months. Following successful completion of this section, trainees will be rotated through all shifts and disciplines to complete the probationary period of one year.

This is a non-union position that will promote into a union position, and all union employees pay fair share to the union whether or not they elect to be a member. Shift selection, vacation bidding and overtime are all covered under the union contract. As shift selection is based on seniority, new hires typically start on evening or overnight shifts. It can take several years before a daytime shift becomes available. The Communications Center is a 24/7 operation which mandates employees work on holidays if it should fall on their rotation. Overtime is mandatory and can extend shifts up to a total of 16 hours with little or no notice.

Eligibility Lists

Up to two eligibility lists can be created for this position, one Promotional list for internal candidates and one Open/Competitive list for external candidates. The Promotional list will be used first. Once that list has been exhausted or expires, we will begin hiring off of the Open/Competitive list.

Promotional and Open/Competitive Test Weights

• CritiCall Exam: 75%
• Training & Experience: 25%

Salary Plan / Grade

NU/10

Filing Deadline

N/A - Posted until vacancies filled.

EQUAL OPPORTUNITY EMPLOYER

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience from the last 10 years, as listed on your application and resume, as submitted. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates including the month and year (i.e. 02/2007 to 08/2010) of employment.

Louisville Metro Government is committed to providing our employees with the tools they need to lead a fit and healthy life. Aside from community-wide initiatives like the Mayor's Hike, Bike and Paddle event every Memorial Day and Labor Day, and the Healthy Hometown Movement, Metro Government provides employees with programs designed to enhance their life and well-being, like a Wellness Center that allows employees and their dependents with Metro health insurance to take care of their basic medical and health needs for a $5 co-pay. Louisville Metro Government understands that a team of healthy, vibrant employees is the greatest asset we have.

Benefits

Full Time Regular

• Medical
• Dental
• Vision
• Group Term Life
• Supplemental Life
• Accidental Death & Dismemberment
• Sick Leave
• Vacation
• Holiday Pay
• Bereavement Leave
• Kentucky Public Pensions Authority
• 457 Deferred Comp
• Voluntary Lifestyle Benefits
• Tuition Assistance
• Qualified Adult Benefits
• Childcare Assistance
• Free TARC Use
• Paid Parental Leave
  

Part Time – 17.5 to 25 Hours Per Week

• Vacation (pro rata)
• Sick Leave (pro rata)
• Holiday Pay (pro rata)

Part Time – Less Than 17.5 Hours Per Week

• Ineligible For Benefits

Temporary Positions

• Ineligible For Benefits

Interns

• Ineligible For Benefits

Questionnaire

01
Are you a current, regular employee of Emergency Services at Louisville Metro Government?

02
Are you a citizen of the United States?

03
Are you at least 18 years of age?

04
Do you have a high school diploma or GED?

05
Following successful completion of the Training Academy, trainees will be ROTATED THROUGH ALL SHIFTS FOR A PERIOD OF ONE YEAR. Are you willing and able to work a rotated schedule?

06
As shift selection is based on seniority, new hires typically start on evening or overnight shifts. It can take several years before a daytime shift becomes available. Are you willing and able to work an evening or overnight shift schedule?

07
The Communications Center is a 24/7 operation which mandates employees work on holidays if it should fall on their rotation. Are you willing and able to work holidays?

08
Overtime is mandatory and can extend an 8 hour shift up to an additional 8 hours with little or no notice. Are you willing and able to work mandatory overtime with little or no notice?

09
During the past 1 year (365 days), have you used, possessed, bought or sold marijuana? WE ARE NOT ASKING YOU TO SELF-DISCLOSE ADDICTION OR SELF-DISCLOSE LEGAL PRESCRIPTION DRUG USE.

10
If YES, list the date and circumstances of each occasion of use, possession, buying or selling. If NO, please type "N/A".

11
During the past 6 years, have you used, possessed, bought or sold any controlled substance or narcotic drug without a prescription, other than marijuana? WE ARE NOT ASKING YOU TO SELF-DISCLOSE ADDICTION OR SELF-DISCLOSE LEGAL PRESCRIPTION DRUG USE.

12
If YES, list the date and circumstances of each occasion of use, possession, buying or selling. If NO, type "N/A".

13
Have you been convicted of a misdemeanor?

14
If YES, list the crime(s) for which you were convicted, date, county and state. If NO, type "N/A".

15
Have you been convicted of a felony?

16
If YES, list the crime(s) for which you were convicted, date, county and state. If NO, type "N/A".

17
Are you willing to be fingerprinted for a criminal history check?

18
Are you willing to take a drug test?

19
Are you willing to take a Polygraph?