Information Governance Specialist

Lewis Brisbois; Houston (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

A leading law firm in Houston is seeking an Information Governance Specialist to handle essential tasks related to data management and compliance. The successful candidate will manage data transfers, oversee data storage compliance, and ensure adherence to the firm's information governance policies. This role requires strong communication skills, attention to detail, and a solid understanding of the law firm environment. You will work in a hybrid position and collaborate with various departments to uphold data integrity.

Qualifications

• Minimum three years in a law firm or customer service position.
• Experience with Document Management Systems and IG policies.
• Ability to handle multiple tasks and exercise sound judgment.

Responsibilities

• Manage network drive folders and SharePoint site compliance.
• Execute secure electronic data transfers and monitor IG mailboxes.
• Provide IG support to attorneys and conduct compliance checks.

Skills

Customer service

Attention to detail

Communication

Interpersonal skills

Education

College degree preferred in Data Management

Tools

Microsoft Office

PDF software

Data Import and Export tools

File sharing platforms

Job description

Overview

The offices of Lewis Brisbois are seeking an Information Governance Specialist. The Information Governance (IG) Specialist is a firmwide role responsible for executing IG-related tasks received through various channels, including ticketing system, email, telephone, chat, and in-person. The IG Specialist’s key responsibilities include managing network drive folders, maintaining SharePoint sites, coordinating electronic data transfers, monitoring IG Department mailboxes, ensuring data storage compliance with the Firm’s IG Policy, overseeing IG requests, and conducting compliance checks. Additional duties and responsibilities maybe assigned by either the IG Manager or CIO.

The following list of essential functions is not exhaustive and other duties may be assigned in addition to those listed. The items listed are considered daily functions associated with this position.

• Executes secure electronic data transfers into and out of the firm.
• Handles data imports, exports, migrations, and relocation of data within the firm’s approved authorized storage environments.
• Executes network drive folder and SharePoint site compliance and security.
• Processes and completes tasks assigned through the firm’s IG ticketing platform.
• Monitors and responds to messages in department mailboxes.
• Performs quality control checks to ensure compliance with the firm’s IG Policy.
• Collaborates with Records and Information Management, Litigation Support, and eDiscovery to ensure data integrity.
• Provides first-level IG support to attorneys and firm personnel.
• Engages IT Department when necessary to assist with technical issues.
• Elevates issues or concerns to IG leadership when necessary.
• Attends regular IG Department team meetings.
• Provides support during internal and client audits.

Responsibilities

QUALIFICATIONS AND REQUIREMENTS:An individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, skills, knowledge and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to handle multiple tasks and exercise sound judgment.
• Proficient with the Document Management Systems, Proficient understanding of IG, IT Security, and Records and Information policies and procedures.
• Understanding of law firm environment and workflows.
• Ability to follow written procedures, follow instructions, and observe Firm policy and procedures.
• Promotes and contributes to a positive and professional working environment.
• Ability to maintain confidentiality of sensitive information at all times.

PHYSICAL REQUIREMENTS:

• Position is sedentary and involves sitting, typing, and the visual examination of ticketing system, applications, and network shares on multiple screens .
• Ability to work beyond required hours, including unplanned overtime as needed when necessary.

KNOWLEDGE, SKILLS AND ABILITIES:

• Experience with Microsoft’s Office and PDF software.
• Experience with data Import and Export tools
• Experience with file sharing platforms.
• Exceptional customer service skills.
• Possess strong communication and interpersonal skills.
• Ability to quickly learn and adapt to changes in procedures, and be able to effectively communicate information and instructions to others.
• Ability to use time efficiently, prioritize tasks, and take initiative.
• Ability to pay attention to detail.
• Ability to work successfully with limited supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure.

EDUCATION AND EXPERIENCE:

• Education: College degree preferred with coursework in Data Management and Records and Information Management or equivalent.
• Experience: Minimum three (3) years in a law firm, customer service position, and working in a team environment.

Lewis Brisbois is not accepting search firm submissions for this position.

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