Director of Member Engagement and Governance

International Society for Heart and Lung Transplantation; Chicago (IL); Remote; USD 70,000 - 120,000; Full time

Job summary

A leading organization focusing on heart and lung disease is seeking a Director of Member Engagement and Governance. This role involves enhancing member experience and governance operations, with responsibilities for membership development, strategic initiatives, and collaboration with committees. Ideal candidates will have strong leadership and project management skills, and experience in the healthcare association sector.

Qualifications

• Bachelor’s degree with a minimum of 4 years in a manager-level role.
• A minimum of 2 years’ supervisory experience.
• Experience overseeing membership recruitment and retention.

Responsibilities

• Lead membership growth and engagement initiatives.
• Manage dues generation and analyze membership trends.
• Supervise the Member Engagement and Governance Administrator.

Skills

Project Management

Organizational Skills

Leadership

Interpersonal Skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Impexium

Job description

The International Society for Heart and Lung Transplantation (ISHLT) is seeking a Director of Member Engagement and Governance to join our team.

ISHLT is the world’s largest organization dedicated to improving care for patients with advanced heart or lung disease through transplantation, mechanical support, and innovative therapies. Our international members represent over 15 medical, scientific, and allied health disciplines. Together, we advance global, multidisciplinary education, research, and advocacy. We are a dynamic, growing, financially stable organization. For more information, visit www.ishlt.org .

In this role you will lead the Society’s efforts to grow and engage its global membership while ensuring effective support for governance operations. You’ll be responsible for developing and executing strategies to enhance the member experience, drive recruitment and retention, and deliver innovative programs and benefits that meet the evolving needs of the Society’s diverse community. This position combines strategic thinking, operational excellence, and collaborative leadership to advance the mission and impact of the Society.

We are a small, collaborative team where every role is meaningful and mission-driven. We take pride in providing a high level of service to ISHLT members and partners worldwide.

Key Responsibilities
Duties include, but are not limited to:

Membership Development

• Challenge the status quo to help the Society capitalize on opportunities for membership growth and engagement by recommending and developing innovative programs and benefits to meet the evolving needs of members.
• Serve as staff liaison to the Membership & Outreach Oversight Committee and Membership Committee, and provide oversight for other components within this portfolio by providing guidance and support to help them fulfill their missions and objectives.
• Manage dues generation, renewal and acquisition processes and leverage data and metrics to produce regular and ad hoc reports, identify membership trends, and uncover opportunities to enhance the member and customer experiences.
• Collaborate with Marketing and Communications to develop and provide membership-focused content for recruitment and retention campaigns, the website, and other outreach efforts; lead membership engagement initiatives during the Annual Meeting.
• Develop and maintain volunteerism-related programs and activities, including calls for volunteers, awards and recognition, to engage members year-round and strengthen the Society’s leadership pipeline.
• Ensure the Society has a robust program for orienting and managing volunteers, including the Board of Directors and Committees.
• Manage the Society’s Fellows program by soliciting and vetting applications and delivering benefits.
• Serve as the lead staff expert for the Society’s AMS (Impexium), overseeing its configuration, maintenance, and third-party application integrations to support membership and other operations, while managing outsourced resources to ensure responsive customer service and maintain accurate, high-quality data.
• Oversee the Member Engagement and Governance Administrator’s management of the Society’s Interdisciplinary Network Steering Committees and Professional Communities.

Governance

• Oversee nomination and election processes for the Society’s Board of Directors and Professional Communities.
• Generate and analyze membership data and member histories to support and inform nominations and appointment selection processes.
• Support the Chief Executive Officer, Executive Committee and Board of Directors by facilitating the development, collection and circulation of meeting agendas and materials.
• Review meeting minutes prior to publication and analyze post-meeting surveys in order to recommend process improvements.
• Manage the Conflict of Interest (COI) process for Board and Committee members.

Supervisory Responsibilities

Responsible for supervising the Society's Member Engagement and Governance Administrator and external vendors.

Qualifications

• Bachelor’s degree required with a minimum of 4 years in a manager-level role or 2 years in a director-level role.
• A minimum of 2 years’ supervisory experience.
• Experience overseeing membership recruitment, retention and related activities, preferably within a healthcare association or professional society.
• Experience managing volunteer committees and working with board-level leadership; familiarity with nonprofit governance principles preferred.
• Highly developed project management and organizational skills.
• Able to see the big picture, monitor key performance metrics, and take the action necessary to bring about change.
• Leadership qualities, including empathy, accountability, the ability to inspire others and build confidence with ISHLT team members, volunteers, and other stakeholders.
• Maturity and organizational savvy; ability to work independently and in collaboration with teams; strong interpersonal skills.
• Intermediate to advanced experience with Impexium (preferred) or similar AMS.
• Proficient in the use of Microsoft Office products; advanced knowledge of Excel.
• Able to work under tight time constraints and extended hours as required.
• Ability to travel 2-3 times per year.

Work Environment

We welcome applicants from across the United States who are able to work remotely. Candidates based in the Chicago area have the option to work remotely and from our downtown Chicago office. Reasonable accommodation will be made for individuals with disabilities.

To Apply

Submit a resume and cover letter through this career site. Include salary requirements and explain why you’re looking for a new role and why ISHLT is a great fit for your talents and goals. Must be authorized to work in the U.S. without sponsorship.

ISHLT is an equal opportunity employer. We value diversity, equity, and inclusion and welcome applicants from all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender, gender expression, place of origin, sexual orientation, protected veteran status, or any other characteristic protected by law.