Information Desk Receptionist

Hartford HealthCare; Norwich (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Work-life balance

Job summary

Hartford HealthCare’s Backus Hospital is seeking a courteous Information Desk associate to greet visitors, patients and vendors and to provide clear directions throughout the facility.

The role requires a high school diploma and strong customer service and communication skills; experience in reception and hospitality is preferred, with healthcare exposure valued. Responsibility includes patient transport support while maintaining confidentiality and a respectful, relief-focused environment.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of reception, front desk, or hospitality experience is required.
• 3 years of reception experience in a healthcare setting is preferred.

Responsibilities

• Greets hospital visitors, patients and vendors at the Information and Guest Services Desk.
• Provides assistance and directions to visitors and staff.
• Assists with patient transport as needed.
• Maintains confidentiality of patient and hospital information at all times.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Location Detail

Backus Hospital (10309)

Shift Detail

7am-3:30pm Badging for the Information Desk

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Since 1893, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.

Job Summary

Greets hospital visitors, patients and vendors at the Information and Guest Services Desk. Provides assistance and directions to anyone requiring such. Receives, advises and directs all persons requiring information pertinent to the Hospital, patients and personnel. Assists with patient transport. Strictly abides by resort/hospitality and Hospital Customer Service Initiative standards. Maintains confidentiality of all patient and hospital information at all times.

Education

Position requires a high school diploma or equivalent.

Experience

At least one (1) year of experience in reception, resort hotel, hospitality and/or public relations is required. Three (3) years reception experience in a healthcare setting preferred.

Knowledge, Skills And Abilities

Ability to read and understand oral and written instructions, and effectively communicate information. Basic computer skills (including opening/reading email, basic internet use). Excellent customer service skills. Excellent interpersonal skills necessary to communicate with departments, employees, physicians, managers, patients and visitors. Basic computer skills required. Ability to communicate with a wide variety of people. Ability to be resourceful in managing numerous demands/activities simultaneously.

PROBLEM SOLVING AND DECISION MAKING

Ability to react and perform under strict timelines and/or emergency situations. Ability to maintain confidentiality at all times. Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently with little discretion.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.