Unit Secretary - Emergency Room General

Hartford HealthCare; Manchester (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

Hartford HealthCare in Manchester, CT is seeking a clerical support professional to assist nursing staff and maintain patient records. This role includes greeting patients, preparing records for admissions, and transcribing orders to ensure accurate, timely care.

The position reports to the Clinical Nurse Manager and emphasizes reliability, organization, and clear communication to support daily patient care activities.

Qualifications

• Must have a High School Diploma or GED and knowledge of medical terminology.
• Must be able to read and communicate effectively using the English language and have basic personal computer skills.

Responsibilities

• Greet and direct all patients, families, visitors and health care team members.
• Prepare medical records for ED/PC patients, inpatient admissions and observation patients.
• Transcribe physician orders in a timely manner and enter orders in the computer system.

Skills

English communication

Basic computer skills

Education

High School Diploma or GED

Job description

Location Detail

71 Haynes Street (10627)

Shift Detail

8 hour nights EOW, EOH

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

Position Summary

Performs a variety of clerical support and other duties to assist the nursing staff in carrying out daily patient care activities. Prepares and maintains patient medical records. Transcribes and expedites physician orders. Functions as a Receptionist. Reports to the Clinical Nurse Manager.

Qualifications

Qualifications - External

Education / Certification

Must have a High School Diploma or GED equivalent and knowledge of medical terminology.

Competencies

Must be able to read and communicate effectively using the English language and have basic personal computer skills.

ESSENTIAL DUTIES And RESPONSIBILITIES

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.

Job-Specific Competency

• Meets, greets and directs all patients, families, visitors and health care team members. Provides accurate and appropriate information.
• Prepares medical records for ED/PC patients, inpatient admissions and observation patients. Maintains an accurate medical record throughout visit. Accurately completes unit logs.
• Transcribes physician orders in a timely manner. Enters orders in the computer system. Prioritizes orders by identifying those with timed or immediate action. Notifies appropriate nursing staff or department.

Responds appropriately and in a timely manner to patient requests, including prompt acknowledgement to patient call bell.

Maintains good working relationships both within the department and with other departments.

Demonstrates an ability to be flexible, organized and function under stressful situations.

Continually assesses the work environment and takes initiative to perform tasks which improve work‑flow, patient through-put, communications and/or the environment of care.

Answers telephone or intercom promptly in a polite manner and communicates information to the appropriate personnel/family.

Communicates appropriately and clearly to the charge nurse, co-workers and physicians.

Performs all aspects of indirect patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Places work orders and/or makes calls to resolve problems identified in the unit(s).

Performs other duties as assigned, to promote efficient functioning of the unit.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.