Information Desk Assistant

Alsip-Merrionette Park Public Library District; Lake Zurich (IL); On-site; USD 23,419 - 33,062; Part time

Job summary

The Ela Area Public Library District is seeking a friendly, energetic information desk assistant for a 15-hour-per-week schedule, with daytime, evening, and weekend hours. The role focuses on general reference, passport services, reader’s advisory, and technology assistance to provide an exceptional library experience in a high-traffic environment.

Responsibilities include greeting patrons, assisting with programs, and handling passport applications as a certified Passport Agent, as well as

Qualifications

• 2 years of college and 1 year of public/customer service experience required.
• Library experience preferred; Spanish, Polish, or Chinese language skills a plus.

Responsibilities

• Provide general reference and reader’s advisory service.
• Greet patrons and assist with information in person and by phone.
• Process passport applications as a certified Passport Agent.
• Assist patrons with program registration and equipment retrieval.
• Work flexible daytime, evenings, and weekend hours.

Skills

Customer service

Public interaction

Multitasking

Technology assistance

Passport services

Education

Two years of college

Job description

The Ela Area Public Library is seeking a friendly, energetic, and self-motivated applicant with exceptional customer service skills. Our library strives to be a welcoming center for our community and this position is responsible for creating a positive library experience at an extremely busy information desk. Responsibilities include general reference, passport services, reader’s advisory, and technology assistance.This is a 15 hour per week position with a work schedule that requires daytime, evening, and weekend hours.

Responsibilities

• Provides general reference and reader’s advisory service.
• Greets and assists patrons, provides informational and directional assistance in person and via phone.
• Processes passport applications as a certified Passport Agent.
• Fills in for absent coworkers. Flexible availability required.
• Assists patrons with program registration and cancellation.
• Assists patrons with retrieving equipment from the Forge.
• Takes applications and accepts payments for the meeting room.
• Assists patrons with the use of the copier/scanner and performs troubleshooting.
• Attends staff meetings, staff training days, and department meetings.
• Answers questions about using technology including library apps, mobile devices, the internet, and word processing.

Requirements

2 years of college, one year of work experience with public interaction and customer service experience required. Library experience preferred. Spanish, Polish, or Chinese language skills a plus.

Knowledge and Skills

Must have the ability to:

• Deal with multiple tasks effectively and efficiently.
• Interact with patrons courteously, skillfully and accurately.
• Work effectively with co-workers in a collaborative, team-based organization.
• Learn use of telephone system and maintain standards of phone service.
• Comfortably use and explain how to use technology.
• Pay attention to detail.
• Read small print; carry materials up to 50 pounds; bend, reach and lift items up to 20 pounds.

Position Hours

15 hours per week, flexible availability required. Schedule includes daytime, evening, and weekend shifts. Schedule subject to change from week to week.

Pay

$20.50/hr

The Ela Area Public Library District is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, or national origin.