Guest Services Associate

Addison-Public-Library; Addison (IL); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Tuition reimbursement

Diversity in community service

Change-supportive culture

Job summary

Dedicated to fostering lifelong learning, Addison Public Library invites applicants who enjoy assisting patrons, handling checkout processes, and resolving account issues in a diverse community. Evening and weekend availability is required, with a schedule rotating across multiple shifts.

This role emphasizes privacy, courteous customer interactions, and teamwork in a busy library environment, including at the drive-up window and self-checkout stations.

Qualifications

• High school diploma or equivalency required.
• One year of experience working with the public is required.
• The ability to use computer, telephone and other office equipment.
• Preference will be given to bilingual candidates (English plus Polish or Spanish or other patron languages).

Responsibilities

• Deliver GREAT service following our Patron Experience Guidelines.
• Enforce Patron Behavior Guide with professionalism and empathy.
• Handle patron data with confidentiality.
• Serve patrons at multiple service points, including drive-up window.
• Check out/check in materials, issue library cards, and collect fines accurately.
• Answer phones, provide information, and route calls.
• Enter data for transactions accurately.
• Process delivery bins, handle kits and returns, check for missing or damaged items.
• Troubleshoot patron account issues using technology and in-person follow-up.
• Monitor and tidy public areas and report maintenance needs.
• Assist patrons using self-checkout stations.

Skills

Customer service

Communication

Bilingual (English/Polish/Spanish)

Data entry

Education

High school diploma or equivalency

Tools

Office equipment

Job description

This position requires availability to work evenings and weekends as a part of a regular schedule.

Week A

• Tuesday 9:00 - 1:30
• Thursday 4:45-9:15
• Saturday 8:45 - 5:15

Week B

• Sunday 1:00-5:15
• Monday 9:00 - 1:00
• Tuesday 9:00 - 1:15
• Thursday 4:45-9:15

Week C

• Monday 8:45-1:00
• Tuesday 9:00 - 1:15
• Thursday 5:00 - 9:15

Salary: $16.54-$20.68/hr. DOQ. $20.68 is the mid-point of the salary range reserved for candidates who exceed the minimum qualifications and have significant, direct experience.

Have you always wanted to work in a Library? Would you enjoy conversing with patrons while helping them check out their library materials? Do you get excited when you skillfully resolve issues in person and by chatting on the phone? Do you thrive in a team environment that delivers a positive patron experience and would love to have an opportunity to serve in a diverse community? If you answered “yes” to these, then we have an exciting opportunity for you!

We are looking for:

• A customer service champion who will follow ourPatron Experience Guidelines to deliver GREAT service to everyone who walks through our doors.
• A team member who helps ensure the Library remains a Safe, Respectful, and Responsible space by enforcing our Patron Behavior Guide with professionalism and empathy.
• Someone who understands the importance of privacy and can handle patron data with confidentiality.
• A flexible worker who is comfortable serving patrons at multiple service points, including the drive-up window, during scheduled shifts.
• A detail-oriented individual to check out/check in materials, issue library cards, and collect fines and fees accurately and efficiently.
• A clear communicator to answer phones, provide information, and route calls appropriately.
• Someone who can accurately enter data for a variety of transactions.
• A team player to process delivery bins, handle kits, games, and Library returns, and check for missing, broken, or service-needing items.
• A problem-solver who can process delinquencies, identify lost or damaged items, and troubleshoot patron account issues using both technology and in-person follow-up.
• A proactive presence who can monitor and tidy public areas like the vestibule, lobby, and restrooms, and report any larger maintenance issues to the proper staff.
• Someone who can assist patrons using self-checkout stations.
• Availability to work evenings and weekends is required as part of the regular schedule.
• Someone who enjoys standing, bending, stretching, and lifting at work.
• Bilingual in (Spanish/English) highly preferred.

What we offer:

• Generous accrued paid time off, including three weeks of vacation annually, two weeks of sick leave, and eight weeks of paid parental leave.
• Encouragement for professional growth, including tuition reimbursement.
• A diverse community that actively uses and supports its public library.
• An organizational culture that embraces change and supports trying new ideas.

Qualifications:

• High school diploma or equivalency required.
• One year of experience working with the public is required.
• The ability to use computer, telephone and other office equipment.
• Preference will be given to qualified candidates who are bilingual in English and proficient in Polish, Spanish or any of the other languages spoken by patrons we are happy to serve.

Dedicated to fostering lifelong learning and literacy, the Addison Public Library provides opportunities to explore, create, and connect. We value cultural inclusiveness, respect, and diversity of thought; intellectual freedom; ethical and effective stewardship of resources; and engagement with community members.

Physical Requirements:

Constantly

(2/3 or more

of the time)

Frequently

(1/3 - 2/3

of the time)

Occasionally

(1/3 of the time

Sitting orstanding in astationaryposition

Walking

Bending/stretching

Stooping/kneeling

Pushing/pulling

Lifting/carrying/moving (up to 15 pounds)