Information Clerk

Tenet Healthcare; Commerce (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO

Career development

Health savings accounts

Flexible spending accounts

Employee assistance program

Employee discount program

Pet insurance

Legal insurance

Accident insurance

Critical illness insurance

Long term care

Elder & childcare

Auto & home insurance

Job summary

DMC Huron Valley-Sinai Hospital is seeking a Clerical/Office Support team member to assist patients and visitors, answer calls, and provide information with a focus on courteous service. This on-site role supports hospital operations and patient flow in a busy healthcare setting.

Under supervision, you'll handle patient details, direct visitors, and help coordinate transportation and access while maintaining privacy and dignity.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Receives patients and visitors; provides directions and information.
• Answers telephone calls and routes inquiries.
• Promotes guest relations with courteous, confidential service.
• Maintains visitor pass files and coordinates visiting restrictions.
• Inputs visiting restrictions into the on-line system as requested by staff.
• Arranges transportation for patients and directs them to hospital departments as needed.

Education

High school diploma or equivalent

Job description

Embark on a rewarding career with DMC Huron Valley-Sinai Hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Under direct supervision, and according to established policies and procedures receives and assists patient/visitors, directing them to appropriate hospital location. Answers incoming telephone calls to provide general and patient related information utilizing an on-line computer.

Responsibilities

• Receives patients and visitors. Retrieves patient information form computer, provides patient room number, issues visitor pass and directs visitors to appropriate locations. Follows established procedures if visiting restrictions are noted.
• Provides general information to visitors or telephone inquiries such as visiting hours, number of visitors per patient and hospital services; route calls, pages or takes message for physicians.
• Receives, gives directions to, assists and routes hospital visitors and patients to appropriate location.
• Maintains visitor pass file according to established procedure to accurately reflect availability of passes for each patient room; maintaining an adequate supply of visitor passes, replacing those that are missing or soiled.
• Inputs visiting restrictions into on-line computer as requested by nursing, security or patients.
• Arranges transportation for patients as requested by contacting taxi service, patient's home, nursing home, etc. Arrange for transportation to hospital departments as needed (i.e. Labor and Delivery patients).
• Promotes guest relations; anticipates and responds to the needs of others; provides assistance in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity. Maintains a professional appearance and a clean, safe environment.

Qualifications

• High school diploma or equivalent.

Facility Statement

DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient diagnostic care. For emergency services, obstetrics and ambulatory surgery, Huron Valley-Sinai consistently ranks among the top hospitals in the nation.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations

Job: Clerical/Office Support

Primary Location: Commerce Township, Michigan

Facility: DMC Huron Valley-Sinai Hospital

Job Type: Full Time

Shift Type: Rotating

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

2606001282

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.