Technical Support Specialist

Aquila; United States; Remote; USD 80,000 - 85,000; Full time

Job summary

Join a dynamic organization as a Technical Support Specialist, where you will leverage your expertise in cloud technologies and Azure to provide exceptional support for mission-critical software solutions. This remote role offers the opportunity to work with a talented team, ensuring the seamless operation of hosted environments and optimizing client systems. You will be instrumental in troubleshooting and resolving technical issues while collaborating with development and infrastructure teams. If you are passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity to make a significant impact.

Qualifications

• 3+ years in technical support or similar roles.
• Hands-on experience with Azure VDI and MSIX App Streaming.

Responsibilities

• Provide technical support for Azure-hosted environments.
• Troubleshoot issues with Azure VDI and SQL databases.

Skills

Cloud Technologies

Azure Virtual Desktop

MSIX App Streaming

SQL Management

CI/CD Tools

Octopus Deploy

Problem-solving

Communication Skills

Tools

Azure

MS SQL Server

IIS

Active Directory

Job description

18 hours ago Be among the first 25 applicants

Aquila, a group within Constellation Software Inc., one of North America’s largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008.

Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country.

Who we need

We are hiring a Technical Support Specialist with a strong background in cloud technologies, specifically Azure, and experience in Azure Virtual Desktop Infrastructure (VDI), MSIX App Streaming, and SQL management. The ideal candidate will also have familiarity with CI/CD tools, with a particular emphasis on Octopus Deploy, to provide technical assistance and ensure the seamless operation of our hosted environments. As a part of our support team, you will play a critical role in troubleshooting, resolving, and optimizing client and internal systems to ensure the highest level of performance and security.

This is a remote role.

Key Responsibilities:

• Provide technical support for Cloud-hosted environments, focusing on Azure VDI, SQL, and related technologies.
• Troubleshoot and resolve issues related to Azure Virtual Desktop (AVD) and MSIX App Packaging/Streaming.
• Provide troubleshooting and support for SQL databases in Azure environments, focusing on resolving issues and ensuring smooth performance.
• Collaborate with development and infrastructure teams to support and manage CI/CD pipelines using Octopus Deploy or similar tools.
• Assist in deployment and automation of software applications using CI/CD processes to streamline operations.
• Provide support in various Microsoft Server technologies to include IIS, File Servers, Active Directory, Domain Controllers and API Servers
• Document and track all incidents, resolutions, and customer interactions in our internal ticketing system.
• Assist in Azure cloud migrations and environment upgrades as part of the company’s ongoing IT initiatives.
• Interact and utilize Azure/AVD environments to provide tiers 1 & 2 support, SQL support including backups, restores, & disaster recovery, and support for Elite software & add-on products

Required Qualifications:

• 3+ years of experience in a technical support role or similar position.
• Proficient in cloud technologies, with hands-on experience in Azure Virtual Desktop (AVD) and MSIX App Streaming preferred.
• Experience with CI/CD tools, especially Octopus Deploy or similar platforms.
• Strong problem-solving and troubleshooting skills with the ability to work under pressure.
• Excellent communication skills, both written and verbal, with the ability to interact with both technical and non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.

As an Aquila company, Emphasys Software brings together bright, talented people who aspire to excellence and share a commitment to upholding our mission: To be a company of outstanding people delivering vertical market software solutions through long-term partnerships with clients.

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

Apply now.

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in changing an industry, apply to express your interest.

Aquila and Emphasys Software promote equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Software Development

Referrals increase your chances of interviewing at Aquila by 2x

Get notified about new Technical Support Specialist jobs in United States.

Service Desk Analyst - Remote - Monday-Friday 7AM-4PM EST

New York, NY $70,000.00-$75,000.00 3 months ago

United States $80,000.00-$85,000.00 2 weeks ago

North Carolina, United States 2 weeks ago

Technical Support Representative - Remote

North Carolina, United States 2 weeks ago

United States $98,000.00-$115,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.