Informatics Services Team Lead - Field Delivery

Waters Corporation; Golden (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Diversity and inclusion programs

Equal opportunity workplace

Job summary

Waters Corporation is seeking a Professional Services Team Leader in Golden, Colorado to manage a field-based team responsible for delivering services for Informatics Professional Services engagements. Responsibilities include establishing customer relationships, managing expectations, and driving implementation services revenue.

The ideal candidate should possess a BS/BA degree, have at least 5 years of experience with Waters’ Informatics product suite, and a strong customer focus. The role requires 20-30% travel and offers a dynamic work environment.

Qualifications

• Minimum of 5 years of experience in deploying Waters’ Informatics product suite.
• Prior management experience preferred, but not required.
• Travel required (20-30%), includes local and overnight.

Responsibilities

• Establish and maintain collaborative relationships with customers.
• Manage customer expectations and communicate work performed.
• Drive Informatics implementation services revenue.

Skills

Customer focus

Interpersonal savvy

Integrity and trust

Time management

Leadership

Influence and quality management

Verbal communication

Written communication

Education

BS/BA degree or higher

Tools

Waters Informatics product suite

Job description

Waters Corporation is seeking a Professional Services Team Leader in Golden, Colorado to manage a field-based team responsible for delivering services for Informatics Professional Services engagements. Responsibilities include establishing customer relationships, managing expectations, and driving implementation services revenue.

The ideal candidate should possess a BS/BA degree, have at least 5 years of experience with Waters’ Informatics product suite, and a strong customer focus. The role requires 20-30% travel and offers a dynamic work environment.