Informatics Field Services Lead

Waters Corporation; Los Angeles (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Waters Corporation in California is seeking a Professional Services Team Leader to manage a field-based team responsible for delivering Informatics Professional Services. This role involves establishing customer relationships, managing staff, and driving service revenue.

The ideal candidate will have a BS/BA degree, 5+ years experience with Waters’ products, strong leadership skills, and a dedication to customer success. Travel is also required as part of the role.

Qualifications

• Minimum of 5 years of experience deploying Waters’ Informatics product suite.
• Prior management experience is preferred, but not required.
• Travel is required (20-30%), includes local and overnight.

Responsibilities

• Establish and maintain collaborative relationships with customers.
• Manage customer expectations and communicate work performed.
• Drive Informatics implementation services revenue.
• Staff hiring, training, and development.
• Maintain knowledge on technology and application demands.

Skills

Customer focus

Interpersonal skills

Time management

Leadership

Communication skills

Education

BS/BA degree or higher

Job description

Waters Corporation in California is seeking a Professional Services Team Leader to manage a field-based team responsible for delivering Informatics Professional Services. This role involves establishing customer relationships, managing staff, and driving service revenue.

The ideal candidate will have a BS/BA degree, 5+ years experience with Waters’ products, strong leadership skills, and a dedication to customer success. Travel is also required as part of the role.