Inflight Ops Supervisor: Lead Flight Attendants

Allegiant; Flint (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Profit Sharing

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with employer match

Flight Benefits

Tuition Reimbursement

Job summary

Allegiant is seeking an Inflight Base Supervisor to lead Flight Attendants at the assigned base. You will drive on-time performance, coach staff, conduct investigations, and manage staffing decisions while upholding safety and customer service standards.

You will operate in an airport environment, requiring flexible hours including evenings, weekends, and holidays. Strong communication, union experience, and knowledge of FARs are essential for success in this role.

Qualifications

• Minimum one year of experience as a flight attendant.
• Minimum two years of experience managing people.
• Minimum one year of experience managing in a union environment.
• Must pass Allegiant Flight Attendant Training and maintain currency.
• Ability to read, write, and speak English to receive and understand instructions and interact with customers.
• FARs knowledge.
• Proficient with Microsoft Office Products.
• Ability to travel as required.
• Ability to communicate effectively with a dispersed workforce.
• Ability to handle conflict management with ease and comfort while establishing rapport and achieving results.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Lead initiatives to achieve on-time performance goals set for the base/region.
• Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed.
• Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions.
• Coach and develop flight attendants to reach and exceed expected performance levels.
• Conduct fact-finding and investigation meetings. Accountable to timely and accurate grievance processes.
• Hire and terminate Flight Attendants.
• Promotion of safety and compliance with all regulatory and Company requirements.
• Knowledgeable of key base and department metrics and performance indicators and the department's performance relative to them.
• Conduct delay investigations and collaborate with other departments to improve on-time performance.
• Perform Flight Attendants ramp checks and observation flights as required.
• Communicate customer experience metrics to the Flight Attendants while supporting initiatives to improve them.
• Interpret contract language as it pertains to day-to-day operations.
• Maintain accurate employment files of Flight Attendants.
• Effective communication skills, both verbal and written.
• Serve as company/department representatives and liaisons at the local level with internal and external customers.
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
• Model Allegiant's customer service standards in personal actions and when providing leadership direction.
• Other duties as assigned.

Skills

Leadership

Coaching & development

Communication

Conflict management

English proficiency

Autonomy

Customer service

Team management

Microsoft Office

Travel readiness

Education

Associate's Degree

Tools

Microsoft Office

Job description

Allegiant is seeking an Inflight Base Supervisor to lead Flight Attendants at the assigned base. You will drive on-time performance, coach staff, conduct investigations, and manage staffing decisions while upholding safety and customer service standards.

You will operate in an airport environment, requiring flexible hours including evenings, weekends, and holidays. Strong communication, union experience, and knowledge of FARs are essential for success in this role.