Airport Customer Experience Lead

American Airlines; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Job summary

American Airlines is seeking an experienced operations leader to drive airport performance and coach frontline teams toward exceptional customer service. You will ensure safety, compliance with FAA/DOT and local regulations, and foster a culture of respect and collaboration across the station.

The role requires directing teams, managing operational conditions, and delivering high-quality customer experiences in a fast-paced environment.

Qualifications

• High School diploma or GED equivalency.

Responsibilities

• Drives operational excellence.
• Creates an environment that cares for frontline team members and celebrates team successes.
• Leads airport team to perform work safely, efficiently, and in compliance with FAA, DOT and local regulations.
• Provides frontline team exceptional support to deliver superior customer service.
• Coaches and mentors frontline team in skill development and company culture behaviors.
• Promotes mutual respect and trust among frontline team members.
• Establishes relationships with internal and external customers to ensure safe, efficient operations.

Skills

People leadership

Customer service

Regulatory compliance

Frontline coaching

Communication

Decision making

Team coordination

Microsoft Office

Education

High School Diploma

Tools

MS Office

Job description

American Airlines is seeking an experienced operations leader to drive airport performance and coach frontline teams toward exceptional customer service. You will ensure safety, compliance with FAA/DOT and local regulations, and foster a culture of respect and collaboration across the station.

The role requires directing teams, managing operational conditions, and delivering high-quality customer experiences in a fast-paced environment.