Inflight Attendance Lead — Crew Manager

American Airlines; Fort Worth (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee Assistance Program

Pet insurance

Hotel/car/cruise discounts

Job summary

American Airlines is seeking a Flight Service Attendance Supervisor based at DFW for Fort Worth operations. You will supervise, direct and coordinate attendance activities of Flight Attendants, working within the Flight Service team in Customer Experience to ensure policy compliance and smooth base operations.

You’ll coach staff, manage attendance discussions, process mitigations with FSM and base management, and serve as local contact on reinstatement, leave policies including FMLA.

Qualifications

• High School Diploma or GED equivalent.
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook.
• Excellent interpersonal, planning and organizational skill.
• Knowledge of working with a contract labor group.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Ability to secure appropriate airport authority and/or US Customs security badges.

Responsibilities

• Work On & Off Par reporting for assigned groups and transitions Flight Attendants to Level 2+ when warranted.
• Leads all attendance conversation in base & updates APS regularly with documentation.
• Processes mitigation in line with contractual & company policy in collaboration with FSM and local base management.
• Local contact for reinstatement, leave policy questions including FMLA & Medical leaves.
• Support local base operations and local APFA.
• Coaches and counsels’ FAs to ensure understanding and compliance of all Company and departmental policies, procedures and regulations.
• Initiates appropriate corrective action, up to and including dismissal.
• Participates in task forces and planning activities to problem solve and plan the future direction of the department.
• Supports various initiatives set by Flight Service.
• Ability to work shift work, including weekends and holidays.

Skills

Interpersonal skills

Planning and organizational skills

Coordinate multiple projects

FAA background checks

Airport security badges

Education

High School Diploma or GED

Tools

SABRE

NAVIA

Case Manager

Attendance & Performance System/FlightCAPs

Job description

American Airlines is seeking a Flight Service Attendance Supervisor based at DFW for Fort Worth operations. You will supervise, direct and coordinate attendance activities of Flight Attendants, working within the Flight Service team in Customer Experience to ensure policy compliance and smooth base operations.

You’ll coach staff, manage attendance discussions, process mitigations with FSM and base management, and serve as local contact on reinstatement, leave policies including FMLA.