Inflight Crew Operations Lead

American Airlines; Boston (MA); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines seeks a hands-on leader for the Inflight Team within the Customer Experience division at the Logan base. You will drive safety, operational excellence and team engagement to deliver an on-time departure for passengers while collaborating across departments.

Requirements include a Bachelor’s degree or equivalent, 3+ years of relevant experience, and the ability to work weekends/holidays on-site. Prior Flight Service or related experience is preferred.

Qualifications

• Bachelor’s degree in related field or equivalent experience/training.
• 3+ years of relevant experience.
• Must be able to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Responsibilities

• Drives operational excellency while maintaining safety standards.
• Supports departmental and station goals and metrics.
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity through visibility and engagement.
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner.
• Ensure the ongoing safety and reliability of our operation by engaging crews in the operation and promoting safety standards and initiatives.
• Ensures a quality product is consistently delivered to our customers.
• Promote effective communication among departments to engage our team to work together to achieve common goals.
• Familiarity with Collective Bargaining Agreement (CBA) and ensure team members adhere to corporate policy/procedure.
• Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
• Manage escalated service issues and be visible to your team members when problems arise.
• Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
• Ability to learn and apply union contract rules/regs in daily interactions with crewmembers and APFA

Skills

Leadership

Team management

Safety awareness

Customer service

Education

Bachelor's degree

Job description

American Airlines seeks a hands-on leader for the Inflight Team within the Customer Experience division at the Logan base. You will drive safety, operational excellence and team engagement to deliver an on-time departure for passengers while collaborating across departments.

Requirements include a Bachelor’s degree or equivalent, 3+ years of relevant experience, and the ability to work weekends/holidays on-site. Prior Flight Service or related experience is preferred.