Crew Manager, Inflight

American Airlines; Boston (MA); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines seeks a hands-on leader for the Inflight Team within the Customer Experience division at the Logan base. You will drive safety, operational excellence and team engagement to deliver an on-time departure for passengers while collaborating across departments.

Requirements include a Bachelor’s degree or equivalent, 3+ years of relevant experience, and the ability to work weekends/holidays on-site. Prior Flight Service or related experience is preferred.

Qualifications

• Bachelor’s degree in related field or equivalent experience/training.
• 3+ years of relevant experience.
• Must be able to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Responsibilities

• Drives operational excellency while maintaining safety standards.
• Supports departmental and station goals and metrics.
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity through visibility and engagement.
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner.
• Ensure the ongoing safety and reliability of our operation by engaging crews in the operation and promoting safety standards and initiatives.
• Ensures a quality product is consistently delivered to our customers.
• Promote effective communication among departments to engage our team to work together to achieve common goals.
• Familiarity with Collective Bargaining Agreement (CBA) and ensure team members adhere to corporate policy/procedure.
• Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
• Manage escalated service issues and be visible to your team members when problems arise.
• Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
• Ability to learn and apply union contract rules/regs in daily interactions with crewmembers and APFA

Skills

Leadership

Team management

Safety awareness

Customer service

Education

Bachelor's degree

Job description

Location:Logan Intl Apt (BOS-TRML)
Cities:Boston - MA
Requisition ID:87426

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Inflight Team within the Customer Experience Division.
• Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
• Responsible for collaborating interdepartmentally to drive reliability, engagement with crews, problem solving and supporting continuous improvements.
• Supports crews in the actual operation while consistently helping to deliver an on-time departure for our passengers
• Salary range is $63,000 - $86,500.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Drives operational excellency while maintaining safety standards
• Supports departmental and station goals and metrics
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity through visibility and engagement.
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
• Ensure the ongoing safety and reliability of our operation by engaging crews in the operation and promoting safety standards and initiatives
• Ensures a quality product is consistently delivered to our customers
• Promote effective communication among departments to engage our team to work together to achieve common goals.
• Familiarity with Collective Bargaining Agreement (CBA) and ensure team members adhere to corporate policy/procedure.
• Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
• Manage escalated service issues and be visible to your team members when problems arise.
• Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
• Ability to learn and apply union contract rules/regs in daily interactions with crewmembers and APFA

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field or equivalent experience/training
• 3+ years of relevant experience
• Must be able to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience

• Current Flight Service, Passenger Service or Passenger Sales experience
• An understanding of working with a contract labor group is desirable

Skills, Licenses & Certifications

• Ability to coach, develop, and lead a team of Flight Attendants
• Available to work shifts that include early mornings, late nights, weekends and Holidays. Along with the
• flexibility of shift changes for operational needs
• Excellent interpersonal, planning and organizational skill
• Must be able to Meet the qualifications to train as a flight attendant, to enable better leadership of your team
• Neat, well-groomed and capable of making a positive impression
• Be service oriented
• Able to push/pull force of up to 60 pounds
• Successfully perform physical requirements of the job, including emergency evacuation drills
• Ability to effectively coordinate multiple projects at the same time
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
• identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or US Customs security badges
• Must Pass U.S. Department of Transportation (DOT) mandate drug test

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.