Inflight Base Manager: Lead Crew & Safety Excellence

Endeavor Air; Saint Paul (MN); On-site; USD 76,000 - 91,000; Full time

Benefits offered by this job

Travel privileges

Medical, Dental, and Vision Plans

401(k) with Company Match

OPR Program

Life and AD&D Insurance

Job summary

Endeavor Air, a Delta Air Lines subsidiary, seeks an Inflight Base Manager to lead the MSP base and Inflight Crew Managers. You will drive safe, compliant, reliable, and customer-focused performance while ensuring Flight Attendants maintain qualifications and standards across the base.

You will collaborate with Flight Operations, Airport Customer Service, Crew Scheduling, Maintenance, Safety, Security, and other partners to support operational readiness, coaching, and effective communication

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Three years of experience in Inflight, airline operations, or a related field preferred.
• Two years of people‑leadership or supervisory experience.
• Ability to achieve and maintain Flight Attendant qualification and certification.
• Working knowledge of Federal Aviation Regulations, Flight Attendant policies and procedures, and collective bargaining agreement administration.
• Demonstrated ability to interpret and consistently apply collective bargaining agreement requirements.
• Demonstrated ability to lead through operational complexity, manage competing priorities, and make timely decisions.
• Strong analytical, problem‑solving, organizational, and follow‑through skills.
• Ability to multitask efficiently and effectively while meeting deadlines.
• Strong interpersonal, written, and verbal communication skills, with the ability to work effectively with employees and leaders at all levels of the organization.

Responsibilities

• Lead, coach, and develop Inflight Crew Managers and administrative support staff.
• Establish and execute base goals and initiatives that improve safety, regulatory compliance, dependability, completion factor, on-time performance, customer satisfaction, and employee engagement.
• Monitor operational and people-performance metrics, identify trends and risks, and implement timely corrective and continuous-improvement actions.
• Ensure compliance with Federal Aviation Regulations, the Flight Attendant Manual, Company policies, the collective bargaining agreement, and other applicable requirements.
• Ensure operational events, safety concerns, and irregularities are reported accurately, escalated appropriately, and addressed in a timely manner.
• Oversee Flight Attendant performance management at the base, including attendance, leaves, probationary programs, investigations, recognition, coaching, and corrective action, in partnership with Human Resources and Labor Relations as appropriate.
• Provide guidance and quality oversight for investigations and interviews involving potential violations of Company policy, the collective bargaining agreement, or federal regulations, ensuring consistent and well-documented outcomes.
• Build and maintain a constructive labor partnership through consistent contract administration, proactive communication, and professional engagement with union representatives.
• Lead the base’s SAFA program, educational initiatives, and implementation of Inflight programs, policies, and procedures.
• Maintain visible leadership across shifts and work locations, including the airport, aircraft, and crew areas, to support employees and understand operational conditions.

Skills

Leadership

Strategic planning

Communication

Problem solving

Team development

Regulatory knowledge

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Endeavor Air, a Delta Air Lines subsidiary, seeks an Inflight Base Manager to lead the MSP base and Inflight Crew Managers. You will drive safe, compliant, reliable, and customer-focused performance while ensuring Flight Attendants maintain qualifications and standards across the base.

You will collaborate with Flight Operations, Airport Customer Service, Crew Scheduling, Maintenance, Safety, Security, and other partners to support operational readiness, coaching, and effective communication