Crew Manager, Inflight Attendance

American Airlines; Fort Worth (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee Assistance Program

Pet insurance

Hotel/car/cruise discounts

Job summary

American Airlines is seeking a Flight Service Attendance Supervisor based at DFW for Fort Worth operations. You will supervise, direct and coordinate attendance activities of Flight Attendants, working within the Flight Service team in Customer Experience to ensure policy compliance and smooth base operations.

You’ll coach staff, manage attendance discussions, process mitigations with FSM and base management, and serve as local contact on reinstatement, leave policies including FMLA.

Qualifications

• High School Diploma or GED equivalent.
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook.
• Excellent interpersonal, planning and organizational skill.
• Knowledge of working with a contract labor group.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Ability to secure appropriate airport authority and/or US Customs security badges.

Responsibilities

• Work On & Off Par reporting for assigned groups and transitions Flight Attendants to Level 2+ when warranted.
• Leads all attendance conversation in base & updates APS regularly with documentation.
• Processes mitigation in line with contractual & company policy in collaboration with FSM and local base management.
• Local contact for reinstatement, leave policy questions including FMLA & Medical leaves.
• Support local base operations and local APFA.
• Coaches and counsels’ FAs to ensure understanding and compliance of all Company and departmental policies, procedures and regulations.
• Initiates appropriate corrective action, up to and including dismissal.
• Participates in task forces and planning activities to problem solve and plan the future direction of the department.
• Supports various initiatives set by Flight Service.
• Ability to work shift work, including weekends and holidays.

Skills

Interpersonal skills

Planning and organizational skills

Coordinate multiple projects

FAA background checks

Airport security badges

Education

High School Diploma or GED

Tools

SABRE

NAVIA

Case Manager

Attendance & Performance System/FlightCAPs

Job description

Location:DFW Intl Apt (DFW-TRML)
Cities:Fort Worth - TX
Requisition ID:87978

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

• Responsible for supervising, directing and coordinating attendance activities of Flight Attendants
• The role is a part of the Flight Service team within our Customer Experience group.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Work On & Off Par reporting for assigned groups and transitions Flight Attendants to Level 2+ when warranted
• Leads all attendance conversation in base & updates APS regularly with documentation
• Processes mitigation in line with contractual & company policy in collaboration with FSM and local base management
• Local contact for reinstatement, leave policy questions including FMLA & Medical leaves
• Support local base operations and local APFA
• Coaches and counsels’ FAs to ensure understanding and compliance of all Company and departmental policies, procedures and regulations
• Initiates appropriate corrective action, up to and including dismissal
• Participates in task forces and planning activities to problem solve and plan the future direction of the department
• Supports various initiatives set by Flight Service
• Ability to work shift work, including weekends and holidays

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School Diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

• Current Flight Service, Passenger Service or Passenger Sales experience
• Flight Attendant experience
• Knowledge and experience in American specific systems including SABRE, NAVIA, Case Manager, Attendance & Performance System/FlightCAPs.

Skills, Licenses, and Certifications

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
• Excellent interpersonal, planning and organizational skill
• Knowledge of working with a contract labor group
• Ability to effectively coordinate multiple projects at the same time
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or US Customs security badges

What you’ll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.

Cities:Fort Worth - TX
Requisition ID:87978