Infinity Customer Success Manager

Check Point Software; Houston (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Join a leading cybersecurity company as an Infinity Customer Success Manager, where you serve as the vital link between our clients and the company. You're expected to manage customer accounts, ensuring satisfaction and fulfilling contract obligations while working in a dynamic team environment. This bilingual role demands strong organizational and communication skills, where customer satisfaction is paramount.

Qualifications

• At least 2 years of customer service experience.
• Experience in a dynamic and stressful environment is preferred.
• Capacity to work independently and as part of a team.

Responsibilities

• Manage and communicate with contract accounts to ensure satisfaction.
• Regularly update project status and report to customers.
• Track Infinity allowances and ensure timely renewal of licenses.

Skills

Customer service orientation

Strong organizational skills

Excellent communication skills

Bilingual (English and Spanish)

Tools

CRM

O365 (Excel & PowerPoint)

Job description

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Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Seeking a Bi-lingual Candidate with fluency in Spanish and English.

The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.

The Infinity Digital Customer Success Specialist administers the Infinity accounts that no longer require a designated CSM.

You will manage those accounts and will communicate with them regularly through digital means, to ensure that the different elements of their Infinity agreement are well fulfilled.

Key Responsibilities

• Detailed understanding of the different contracts to ensure agreement fulfillment
• Regular interaction with the respective Sales teams
• Manage and collaborate with internal resources to ensure customer satisfaction
• Daily updating of project status within the Infinity project management Jira portal
• Proactive reporting to customers, partners and Check Point resources on project status
• Order processing through our backend team
• Infinity allowances tracking
• Ensuring that all annual licenses and services are renewed on time
• Examining usage trends
• Regular monitoring of the accounts’ health and offering course of action
• Infinity Newsletter distribution
  
  

Qualifications

• Bi-Lingual, English and Spanish fluency
• At least 2 years of customer service/facing experience
• Excellent service orientation manifested in a customer first approach
• Strong organizational skills in a dynamic and stressful environment
• Ability to smoothly navigate and interface with internal/external teams
• Excellent communication skills
• English level – fluent and proficient
• Capacity to work independently while also being a team player
  
  

Advantage

• Technical experience and orientation – Major advantage !
• Familiarity with CRM and ticketing/program management systems
• Proficiency in O365 (Excel & PowerPoint)
• Customer Success background
• French/Spanish/Italian/German/Portuguese speaker
  
  

Must be eligible to work in the United States without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computer and Network Security, Software Development, and IT Services and IT Consulting

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