(Remote) Customer Success Manager

Harris Computer; New Hampshire (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in Utility Software Solutions seeks a skilled Customer Success Manager. This position involves managing customer relationships, resolving issues, and supporting client success initiatives. Candidates with strong communication, analytical skills, and relevant experience are preferred, along with a bachelor's degree. The role offers remote work flexibility and opportunities for career growth.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks' vacation and 5 personal days

Employee stock ownership

RRSP/401k matching programs

Lifestyle rewards

Qualifications

• 5 years experience in Customer Service, preferably in enQuesta Operations.
• Exceptional communication and presentation skills.
• Strong analytical skills using data for decision-making.

Responsibilities

• Manage customer relationships related to code deployments and satisfaction.
• Prioritize and resolve customer JIRA tickets.
• Develop and maintain relationships with key stakeholders.

Skills

Communication

Analytical

Problem Solving

Relationship Building

Education

Bachelor's degree in a relevant field

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- 3 weeks' vacation and 5 personal days
- Employee stock ownership and RRSP/401k matching programs
- Opportunity for career advancement and growth within the organization
- Remote work flexibility available for candidates in Canada and the U.S.
- Lifestyle rewards and a supportive work environment

What to Expect (Job Responsibilities):
- Manage all aspects of the customer relationship related to code deployments, delivery, and use of enQuesta solutions to maintain high levels of customer satisfaction
- Ensure customer JIRA tickets are prioritized and resolved, providing updates through Customer Advocate calls
- Develop and maintain strong relationships with key stakeholders at all levels
- Facilitate customer requests for enhancements or modifications to the software, assisting in creating quote tickets
- Track customer progress and support internal teams as needed for follow-up

What is Required (Qualifications):
- Minimum of 5 years of experience in Customer Service, with preferred experience in enQuesta Operations and knowledge of CIS transactions
- Exceptional communication and presentation skills, both verbal and written
- Strong analytical and problem-solving skills, using data to drive decision-making
- Excellent relationship-building skills with the ability to work confidently with diverse teams
- A bachelor's degree in a relevant field is preferred, or equivalent experience

How to Stand Out (Preferred Qualifications):
- Experience in the Utility sector
- Demonstrated passion for client success and a client-centric approach
- Ability to convey complex technical concepts to non-technical stakeholders
- Comfortable in a fast-paced, dynamic environment
- Familiarity with client success planning and performance tracking

#UtilitySoftware #CustomerSuccess #RemoteWork #CareerGrowth #ClientRelations

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