Customer Success Manager, Residential Exteriors

Freddie Mac; Glendale (CA); Remote; USD 65,000 - 79,000; Full time

Job summary

Freddie Mac is seeking a Customer Success Manager to oversee 100 accounts, focusing on building relationships and enhancing customer engagement through data-driven strategies. This role offers a competitive salary, bonus potential, and flexible time off, while providing comprehensive benefits that support personal and professional development.

Benefits

Annual bonus and equity

Flexible time off

Comprehensive health benefits

Parental leave and adoption reimbursement

Qualifications

• 2+ years in customer success/account management or sales.
• Strong de-escalation and problem-solving skills.
• Exceptional written and verbal communication abilities.

Responsibilities

• Serve as primary Customer Success Manager for 100 accounts.
• Build and maintain long-term customer relationships.
• Utilize data to design campaigns enhancing customer engagement.

Skills

Communication

Problem Solving

Customer Engagement

Project Management

Data Analysis

Tools

SalesForce

Gainsight

Tableau

Job description

Employer Industry: Software Solutions for Service Industry

Why consider this job opportunity:
- Salary up to $78,100
- Annual bonus and equity included in the compensation package
- Flexible time off with ample learning and development opportunities
- Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
- Support for personal life stages, including parental leave and adoption reimbursement
- A culture that celebrates individuality and encourages diverse perspectives

What to Expect (Job Responsibilities):
- Serve as the primary Customer Success Manager for approximately 100 accounts, acting as the main point of contact
- Build and maintain long-term relationships with customer points of contact, managing expectations and resolving challenges
- Guide customers to maximize business value through the ServiceTitan platform, demonstrating ROI to stakeholders
- Proactively engage with customers to understand their goals and address any roadblocks
- Utilize data to design targeted campaigns that enhance customer engagement and monitor account health

What is Required (Qualifications):
- Minimum of 2+ years in customer-facing roles, customer success/account management, or sales experience
- Strong de-escalation and problem-solving skills
- Exceptional written and verbal communication abilities
- Proven capacity to manage multiple projects with attention to detail
- Self-motivated and able to work effectively in a remote setting

How to Stand Out (Preferred Qualifications):
- Experience in project management and sales
- Familiarity with data or business performance analytics
- Operational experience with SalesForce, Gainsight, and Tableau
- Proficiency in ServiceTitan workflows and best practices
- Passion for customer interactions over the phone

#SoftwareSolutions #CustomerSuccess #CareerOpportunity #FlexibleWork #DiversityAndInclusion

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