Industrial Software Support Engineer - RCA & Automation

Jobtailor; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in Houston, TX is seeking a technically skilled engineer to provide second-level support for software products and automation systems. You will use Jira Service Management to track issues, perform root cause analyses, and drive enhancements while developing customer-specific configurations.

The role requires Linux, SQL, Python, and virtualization proficiency with strong communication and travel willingness for field deployments.

Qualifications

• Bachelor's degree or equivalent experience in CS/SE or related field.
• Experience supporting industrial automation, control systems, or complex software applications.
• Strong troubleshooting skills andRoot Cause Analysis for integrated software and hardware systems.
• Knowledge of networking architecture, firewall administration, and troubleshooting.
• Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
• Experience with web application administration, user access management, and configuration management.
• Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
• Field experience supporting industrial automation systems is an asset.
• Excellent communication skills for collaboration across cross-functional teams.
• Willingness to travel domestically and internationally for customer support and field deployments.

Responsibilities

• Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
• Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
• Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
• Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
• Drive continuous improvements to deployment processes and support tools, streamlining operations.
• Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
• Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
• Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
• Update firewall configurations and security policies using approved scripting and automation tools.
• Administer web applications, manage user access, and release configuration files for seamless application deployments.

Skills

Troubleshooting

Root Cause Analysis

SQL

Python

Linux

Virtualization Technologies

Firewall Administration

Configuration Management

Automation Systems

Networking Architecture

Education

Bachelor's degree in Computer Science, Software Engineering, or a related field

Tools

Jira Service Management

AWS Cloud Services

VirtualBox

VMware

Hyper-V

Job description

Jobtailor in Houston, TX is seeking a technically skilled engineer to provide second-level support for software products and automation systems. You will use Jira Service Management to track issues, perform root cause analyses, and drive enhancements while developing customer-specific configurations.

The role requires Linux, SQL, Python, and virtualization proficiency with strong communication and travel willingness for field deployments.