Industrial Sales Coordinator (Remote)

WM (Waste Management); United States; Remote; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401K plan

Paid time off

Career development

Zusammenfassung

WM (Waste Management) seeks an administrative specialist to manage customer data and support the Manufacturing & Industrial Sales Team. You will ensure data accuracy across systems, assist with billing inquiries, and prepare reports to drive efficiency.

Responsibilities include data maintenance, billing support, and handling high-volume customer communications by phone and email, contributing to operational excellence and client satisfaction.

Qualifikationen

• Education: High School Diploma or GED.
• Experience: 1 year of relevant work experience.
• Preferred: Salesforce, Fastlane or MAS experience.
• MS Word, Excel, Windows proficiency is required.

Aufgaben

• Maintains accuracy of customer and operational data across systems.
• Performs data entry and quality assurance of account setups.
• Prepares customized bills, exports, and correspondence on request.
• Generates volume and revenue reports for sales reps and customers.
• Provides customer support via phone and email; handles inbound emails.

Kenntnisse

Customer service

Data entry

Phone & email support

Reporting

Ausbildung

High School Diploma or GED

Tools

Salesforce

Fastlane

MAS

Jobbeschreibung

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism, and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial, and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities, and waste-based energy production projects.

I. Job Summary

Provides critical administrative, data management, and customer support services for the Technical Service Center and Manufacturing & Industrial Sales Team. Responsible for maintaining the accuracy and integrity of customer and operational data across multiple business systems, supporting billing and reporting functions, coordinating waste profile renewals, and ensuring timely resolution of customer inquiries. Serves as a key point of contact for internal and external customers by delivering responsive service, managing high-volume communications, preparing customized reports and correspondence, and supporting special projects that drive operational efficiency and customer satisfaction.

II. Essential Duties and Responsibilities

• Conducts routine data maintenance of sales, web, landfill, Visor and company landfill systems
• Performs data entry into WM systems
• Performs quality assurance reviews of account setups
• Prepares customized bills, exports from WM systems, and various letters and correspondence upon request
• Prepares volume and revenue reports for sales reps and customers
• Supports billing inquiries or special bills
• Coordinates waste profile renewals
• Maintains electronic and hard copy filing systems
• Provides customer support via phone and email
• Managing inbound e-mail queue
• Supports special projects.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

Must live and work in the US.

A. Education and Experience

• Education: High School Diploma or G.E.D (accredited)
• Experience: One (1) year of relevant work experience (in addition to education requirement).
• Preferred experience: Prior experience with Salesforce, Fastlane or MAS.

B. Certificates, Licenses, Registrations or Other Requirements

• Intermediate level experience with Microsoft Word, Excel and Windows.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: Remote

PAY

The expected base pay range for this position across the U.S. is $19.76-$24.71 . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.