Industrial Parts Customer Success Specialist

Paragon Technologies, Inc.; Warren (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Paragon Technologies, Inc. in Warren, MI, is seeking a customer service professional to efficiently process orders, quotes, returns and price requests, coordinating with internal teams to meet customer needs.

The role emphasizes strong communication, problem-solving, and the ability to identify incremental selling opportunities within existing accounts, while using Excel, Word and pricing tools to support operations.

Qualifications

• Minimum two years in industrial repair and/or industrial distribution.
• Minimum 2+ years of customer service experience in manufacturing or distribution.
• Proficiency with Excel, Word, Email and vendor pricing programs.
• Strong verbal and written communication and problem-solving skills.

Responsibilities

• Process inbound calls regarding order status, pricing, product availability and delivery schedules.
• Develop knowledge of customers' buying processes for OEM and MRO segments.
• Navigate SunSource pricing system and internal tools to process orders, quotes, returns and literature.

Skills

Customer service

Verbal and written communication

Problem solving

Upsell opportunities

Tools

Excel

Word

Email

Pricing systems

Job description

Paragon Technologies, Inc. in Warren, MI, is seeking a customer service professional to efficiently process orders, quotes, returns and price requests, coordinating with internal teams to meet customer needs.

The role emphasizes strong communication, problem-solving, and the ability to identify incremental selling opportunities within existing accounts, while using Excel, Word and pricing tools to support operations.