Customer Service Representative

Sunsrce; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Paragon Technologies, a SunSource company, is seeking a Customer Service professional to manage order status, pricing inquiries, returns and documentation. You will coordinate internal resources to meet OEM/MRO customer needs and identify incremental selling opportunities with current customers.

Candidates should have 2+ years in industrial repair or distribution and 2+ years in customer service within a manufacturing or distribution setting, with strong Excel/Word and email skills.

Qualifications

• Two years of industrial repair and/or industrial distribution experience.
• 2+ years of customer service experience in a manufacturing or distribution environment.
• Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E‑mail and vendor pricing programs.
• Demonstrate strong verbal and written communication skills as well as strong problem‑solving skills.
• Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

Responsibilities

• Approach: process inbound customer calls from customers regarding order status, pricing, product availability and delivery schedules.
• Customer Knowledge: develop knowledge of assigned customer's buying process for OEM and MRO customer base.
• Internal Know-How: demonstrate basic understanding of SunSource's procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and use internal support systems.
• Resource Management: orchestrate resources to meet customer needs including technical support, warehousing, finance, service and fabrication centers and purchasing.
• Technical Competence: demonstrate knowledge of SunSource technology and service offerings.

Skills

Industrial repair experience

Customer service experience

Communication skills

Problem solving

Resource orchestration

Cross-functional coordination

Tools

Microsoft Excel

Microsoft Word

Email systems

Pricing programs

Job description

Paragon Technologies, a SunSource company, specializes in providing world‑class service, repair and re‑manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/

Maximize customer satisfaction and contribution margins byconsistentlyand accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

• Two years of industrial repair and/or industrial distribution experience.
• 2+ years of customer service experience in a manufacturing or distribution environment.
• Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E‑mail and vendor pricing programs.
• Demonstrate strong verbal and written communication skills as well as strong problem‑solving skills.
• Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

• Approach: process inbound customer calls from customers regarding order status, pricing, product availability and delivery schedules.
• Customer Knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.
• Internal Know-How: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.
• Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.
• Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).