Customer Service Representative

Paragon Technologies, Inc.; Warren (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Paragon Technologies, Inc. in Warren, MI, is seeking a customer service professional to efficiently process orders, quotes, returns and price requests, coordinating with internal teams to meet customer needs.

The role emphasizes strong communication, problem-solving, and the ability to identify incremental selling opportunities within existing accounts, while using Excel, Word and pricing tools to support operations.

Qualifications

• Minimum two years in industrial repair and/or industrial distribution.
• Minimum 2+ years of customer service experience in manufacturing or distribution.
• Proficiency with Excel, Word, Email and vendor pricing programs.
• Strong verbal and written communication and problem-solving skills.

Responsibilities

• Process inbound calls regarding order status, pricing, product availability and delivery schedules.
• Develop knowledge of customers' buying processes for OEM and MRO segments.
• Navigate SunSource pricing system and internal tools to process orders, quotes, returns and literature.

Skills

Customer service

Verbal and written communication

Problem solving

Upsell opportunities

Tools

Excel

Word

Email

Pricing systems

Job description

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Experience, Education And Skills

• Two years of industrial repair and/or industrial distribution experience.
• 2+ years of customer service experience in a manufacturing or distribution environment.
• Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
• Demonstrate strong verbal and written communication skills as well as strong problem-solving skills
• Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business

Essential Functions

• Approach: process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.
• Customer Knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base
• Internal Know-How: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems
• Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing
• Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. For Illinois E-Verify information.

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