Industrial IT Technician - Data Center & Field Support

Pillar Innovations, LLC; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive Benefits

Health Insurance

401(k) retirement plan

Short/Long term disability

Paid time off and holidays

Paid lodging, per diem, and transport

Employee focused work environment

Job summary

Pillar Innovations, LLC in Raleigh, NC seeks an IT Technician to install, configure, maintain, troubleshoot, and support IT systems and infrastructure in a data center and/or industrial environment.

You will provide hands-on technical support for computers, networking gear, servers, cabling, and related equipment, respond to user questions promptly, and work with leadership to resolve issues and ensure high availability.

Qualifications

• High school diploma or GED required.
• 1–3 years of IT, networking, data center operations, or related field preferred.
• Strong understanding of basic computer hardware, software, and networking concepts.
• Experience troubleshooting computers, network connectivity, and electronic equipment.
• Ability to read and understand basic technical documentation, diagrams, and equipment specifications.
• Basic knowledge of TCP/IP, Ethernet, LAN/WAN, DHCP, DNS, and wireless networking preferred.
• Ability to install, terminate, label, and test copper and/or fiber-optic cabling preferred.
• Ability to use basic hand tools and electronic/network testing equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with technical and non-technical personnel.
• Ability to work independently as well as part of a multidisciplinary team.
• Ability to work in an industrial environment and around electrical, mechanical, and communications equipment.

Responsibilities

• Diagnose and resolve hardware, software, network, connectivity, and equipment issues.
• Respond to IT service requests and troubleshoot issues in a timely manner.
• Escalate complex issues to senior IT personnel, network engineers, controls personnel, or other appropriate departments.
• Perform preventative maintenance on IT and communications equipment.
• Document troubleshooting activities, repairs, equipment changes, and system configurations.
• Assist with system testing and verification following installations or repairs.
• Assist with the installation and maintenance of servers, switches, network equipment, and other data center infrastructure.
• Perform rack-and-stack activities, including mounting equipment, cable management, labeling, and equipment removal.
• Maintain organized and properly labeled cabling and equipment racks.
• Monitor equipment for alarms, connectivity issues, hardware failures, and environmental concerns.
• Follow data center procedures for access, equipment handling, change management, and system maintenance.
• Assist with maintaining high availability and reliability of critical IT infrastructure

Skills

Networking basics

Troubleshooting

Technical documentation

Cable testing

Teamwork/communication

Independence

Industrial environment awareness

Education

High school diploma or GED

Job description

Pillar Innovations, LLC in Raleigh, NC seeks an IT Technician to install, configure, maintain, troubleshoot, and support IT systems and infrastructure in a data center and/or industrial environment.

You will provide hands-on technical support for computers, networking gear, servers, cabling, and related equipment, respond to user questions promptly, and work with leadership to resolve issues and ensure high availability.