Industrial Equipment Order & Logistics Coordinator

Komatsu; Chattanooga (TN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Employee assistance program

Learning and development programs

Job summary

Komatsu Mining Corp. is seeking a Customer Support Coordinator in Chattanooga to serve as the liaison between KAC and Distributors on orders for machines and attachments.

You will manage order receipt, allocation, pricing, invoicing, and status updates, while coordinating with Manufacturing and Regional Sales. Ideal candidates have 2-year degree or 5+ years in industrial customer support, strong communication, and solid problem-solving abilities.

Qualifications

• Two-year college degree or five years of Customer Support or Inside Sales experience in an industrial business.
• Proficient in Microsoft Office, SAP experience preferred.
• Good communication skills – spoken and written communication
• Patience, persistence and problem-solving skills very important
• Accuracy and attention to detail required.

Responsibilities

• Provides accurate information to Distributors regarding the status of orders, availability, specifications and requested changes to specification in support of their sales activity.
• Perform assigned duties related to Distributor Consignment order processing including monitoring Distributor inventory levels, consignment machine hour reading and tracking actual machine location by distributor branch.
• Process consignment “invoice” requests by performing post goods delivery issue in SAP system
• Receives processes and coordinates all Distributor machine and attachment orders.
• Maintain a level of knowledge of machine specifications, manufacturing procedures and marketing programs to be able to accurately guide distributors through the ordering process.
• Communicates with Distributors and Sales Regions to effectively resolve outstanding distributor issues.
• Ensures that correct prices and terms are applied to each machine and attachment invoice.
• Maintains complete files on each order including the order, acknowledgement, invoice and all related correspondence
• Expedites shipments when delivery is critical or necessary to maintain KAC delivery commitments.
• Provides distributor training and support of SAP for entering orders and obtaining order information.
• Receives and processes distributor claims for freight adjustments.
• Other assignments as directed by Management.

Skills

MS Office

SAP

Communication

Problem-solving

Attention to detail

Customer support

Patience

Education

Two-year college degree

Tools

SAP

Microsoft Office

Job description

Komatsu Mining Corp. is seeking a Customer Support Coordinator in Chattanooga to serve as the liaison between KAC and Distributors on orders for machines and attachments.

You will manage order receipt, allocation, pricing, invoicing, and status updates, while coordinating with Manufacturing and Regional Sales. Ideal candidates have 2-year degree or 5+ years in industrial customer support, strong communication, and solid problem-solving abilities.