Industrial Customer Care Specialist

Aaf-Flanders; Louisville (KY); Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

AAF International is seeking a Customer Service professional in Louisville, KY to act as a cross-functional liaison among Sales, Accounts Receivable, and Operations. The role focuses on information access, quote handling, order processing, and timely responses to inquiries to ensure customer satisfaction.

Qualified candidates will have five years in customer service in a manufacturing setting, solid MS Office skills, and experience with SAP.

Formación

• High school diploma or equivalent required.
• 5 years’ experience in customer service or related area, preferably in manufacturing/industrial.
• Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsabilidades

• Collaborate with customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.
• Receives, investigates, and responds to customer inquiries while prioritizing urgent matters.
• Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems.
• New Customer Set-up in SAP including working with the credit and collections department to process credit application.
• Maintain knowledge on company products and processes.
• Customer Master File Maintenance including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer specific text requirements.
• Assists Credit department with invoice disputes and billing error resolutions.
• Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates as required to ensure accuracy.
• Performs other duties as assigned.

Conocimientos

Customer service

Microsoft Office

SAP

Communication

Problem solving

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

SAP

Microsoft Office

Descripción del empleo

AAF International is seeking a Customer Service professional in Louisville, KY to act as a cross-functional liaison among Sales, Accounts Receivable, and Operations. The role focuses on information access, quote handling, order processing, and timely responses to inquiries to ensure customer satisfaction.

Qualified candidates will have five years in customer service in a manufacturing setting, solid MS Office skills, and experience with SAP.