Industrial CSR: Order & Customer Care Pro | $20-$22/hr

Merchants Metals; St. Louis (MO); In loco; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision coverage

401K with company match

Disability insurance

Optional add-ons: Legal Shield

Identity Theft Protection

Critical Illness insurance

Accident insurance

Descrizione del lavoro

Merchants Metals, a leading fence systems manufacturer and distributor, seeks a detail-oriented Industrial Customer Service Representative in Missouri. You will be the primary contact for industrial clients, processing orders, handling inquiries, and coordinating with sales, logistics, and production to ensure timely, accurate service.

The role emphasizes strong communication, product knowledge across fencing materials, and a solution-driven approach in a fast-paced environment.

Competenze

• One to three years experience in inside sales, sales, or customer service.
• A high school diploma or GED.

Mansioni

• Receive, process, and verify the accuracy of orders from customers using the purchase order process and ERP systems.
• Schedule and confirm shipping quantities and dates with freight carriers and customers.
• Respond to inquiries from customers and branch offices to resolve order-related issues, including change orders and delivery updates.
• Communicate and provide feedback on customer complaints regarding quantity, quality, shipping delays, etc.
• Use internal systems to research and resolve difficult customer service situations calmly and efficiently.
• Identify and introduce ideas to increase the department's accuracy, efficiency, and responsiveness.
• Perform other related duties as assigned.

Conoscenze

Upselling

Cross-Selling

Lead Qualification

Quote Generation

Product Knowledge

Order Management

CRM Proficiency

Problem Solving

Communication

Formazione

High School Diploma or GED

Descrizione del lavoro

Merchants Metals, a leading fence systems manufacturer and distributor, seeks a detail-oriented Industrial Customer Service Representative in Missouri. You will be the primary contact for industrial clients, processing orders, handling inquiries, and coordinating with sales, logistics, and production to ensure timely, accurate service.

The role emphasizes strong communication, product knowledge across fencing materials, and a solution-driven approach in a fast-paced environment.