Customer Service Representative

Merchants Metals; Harrison (AR); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical coverage

Life Insurance

Disability Insurance

Telehealth / Live Health Online

Legal assistance

Employee Assistance Program

Identity theft protection

Discount program

401k with company match

Job summary

Merchants Metals is seeking a Customer Service Representative for our Harrison, AR team. This role supports customers, sales personnel, and plant staff to keep daily operations running smoothly. Training is provided in our manufacturing environment.

The ideal candidate has strong communication skills, a positive attitude, and a willingness to learn. Compensation starts at $15 per hour with a Mon-Fri 8am-5pm schedule and overtime as needed.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.
• Dependable attendance and strong work ethic.

Responsibilities

• Assist customers with questions, orders, and product information.
• Enter and process customer orders accurately and efficiently.
• Prepare customer quotes and provide pricing information.
• Communicate order status and delivery updates.
• Support the sales team with administrative and customer service needs.
• Research and help resolve customer concerns.
• Maintain customer records and account information.
• Collaborate with internal departments to ensure excellent customer service.
• Learn products, systems, and industry processes through on-the-job training.

Skills

Communication skills

Customer service

Data entry

Multitasking

Positive attitude

Dependable attendance

Education

High school diploma or equivalent

Job description

Description

Start Your Career in Manufacturing Customer Service

Are you looking for an opportunity to build a long-term career with a company that will invest in your development?

Merchants Metals is seeking a Customer Service Representative to join our Harrison team. This is an excellent opportunity for someone with customer service experience who is eager to learn, develop new skills, and build a career in manufacturing.

We believe great employees can come from many backgrounds. Whether your experience comes from retail, hospitality, banking, administrative support, call centers, or another customer-focused environment, our experienced team will provide the training and support you need to succeed.

If you have a positive attitude, strong communication skills, and a willingness to learn, we'd like to hear from you.

Pay: $15 an hour

Schedule: Mon-Fri 8 am-5 pm and overtime as needed

What You'll Do

As a Customer Service Representative, you will work closely with customers, sales teams, and plant personnel to support daily business operations. Responsibilities include:

• Assisting customers with questions, orders, and product information
• Entering and processing customer orders accurately and efficiently
• Preparing customer quotes and providing pricing information
• Communicating order status and delivery updates
• Supporting the sales team with administrative and customer service needs
• Researching and helping resolve customer concerns
• Maintaining customer records and account information
• Collaborating with internal departments to ensure excellent customer service
• Learning our products, systems, and industry processes through on-the-job training

Requirements

What We're Looking For

• High school diploma or equivalent
• Strong communication and customer service skills
• Basic computer and data entry skills
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and willingness to learn
• Dependable attendance and strong work ethic

Preferred but Not Required

• Customer service experience
• Administrative or office experience
• Experience working with customers in any capacity

Why Join Merchants Metals?

• Monday-Friday schedule
• Hours: 8:00 AM - 5:00 PM
• Overtime available as business needs require
• Comprehensive training provided
• Supportive and experienced team environment
• Opportunity to learn the manufacturing industry
• Career growth potential within the organization
• Stable company with a focus on employee development

Success in This Role Looks Like

The most successful candidates are:

• Coachable and eager to learn
• Customer-focused
• Detail-oriented
• Professional communicators
• Team players
• Motivated to build a long-term career

We've got you covered. Merchants Metals employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through Live Health Online
• Legal Assistance via Legal Shield
• Employee Assistance Program
• Identify Theft Protection
• Access Perks - Discounts on products and services with companies nationwide.
• 401k Retirement Program with a strong company match

In addition to the benefits program, Merchants Metals also provides employees with a competitive wage, career advancement, and training opportunities.