Application Engineer

SunSource Company; Golden (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Heitek Automation, a SunSource company, seeks an Application Engineer to join our customer-facing engineering team in Golden, CO. You will provide pre- and post-sales support, perform product demonstrations, and help design solutions that meet customer needs.

The role requires 1–5+ years in engineering or technical support, a degree in engineering or related field, and willingness to travel to support customers and trainings.

Qualifications

• Bachelor's or Associate degree in Engineering or related field, or equivalent work experience.
• 1–5+ years in engineering, technical support, field service, or application role; industry experience preferred.

Responsibilities

• Field sales calls with the purpose of demonstrating new products and developing customer solutions.
• Collaborate with sales and customers to understand application requirements and recommend solutions.
• Gather technical information for discovery and solution development.
• Size and specify components for sales opportunities.
• Develop Scope of Work from discovery information for potential projects.
• Provide new-product training and ongoing training for customers.
• Troubleshoot and support customers via email, phone, or onsite.

Skills

Presentation skills

Communication

Interpersonal skills

Troubleshooting

Travel ability

Learn new software

Education

Associate or Bachelor in Engineering or related field

1–5+ years engineering/technical support experience

Job description

Heitek Automation, a SunSource company, is a leading provider of industrial automation components and integrated solutions. With decades of experience across industries including medical, life sciences, machine building, automotive, semiconductor, food & beverage, and water processing, we bring deep technical expertise to every project. Our commitment to exceptional service and innovative problem-solving helps customers overcome their most complex automation challenges.

www.heitek.com

The Application Engineer serves as the technical expert and a part of our customer-facing engineering team. The Application Engineer provides pre- and post-sales support to customers. In this role the Application Engineer performs product demonstrations, training, troubleshooting, and application support. The Application Engineer is the key interface between the factory, customer, and sales to bridge the gap between technical knowledge and customer satisfaction.

Essential Functions

Collaborates with: Materials Team, Sales Team, Engineering Team, Operations Team

Key Responsibilities:

• Customer Facing: Field sales calls with the purpose of demonstrating new products, providing technical expertise, and developing a solution that can be provided by the company or a key manufacturer for the customer.
• Collaboration: Collaborate with the sales team and customers to understand application requirements and recommend suitable solutions.
• Discovery: Gather technical information that is used in the discovery process for developing a solution.
• Component Selection: Sizing and specification for component sales.
• Scope of Work: Develops Scope of Work for potential projects, using the discovery information.
• Training: New product training and training for existing product lines. This includes attending trainings to continually improve and providing training for customers.
• Troubleshooting: Support customers through email, phone, and/or onsite support for Heitek’s various product lines.

Key Competencies & Skills:

• Strong presentation, communication, and interpersonal skills.

• Problem-solving mindset with technical troubleshooting abilities.

• Ability to work independently and travel as needed (Depending on role and region).

• Ability to learn new products and software.

Experience, Education and Skills

Education:

• Associate’s/bachelor’s degree in an Engineering or a related technical field, or equivalent work experience

Experience:

• 1-5+ years of experience in an engineering, technical support, field service or application role.
• Industry-specific experience (e.g., systems integration, application engineering, controls engineering) preferred.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #heitekassc