Industrial Account Manager: Growth & Field Solutions

DuBois Chemicals, Inc.; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid holidays

Vacation time

Job summary

DuBois Chemicals, Inc. is seeking an Account Manager to support a Louisville-based territory with strong growth potential.

You will manage customer accounts, deliver expert technical support, and serve as the liaison between customers and internal teams to ensure timely delivery of solutions. You will build long-term relationships, understand customer needs, and identify cross-sell opportunities while traveling to sites as needed.

Qualifications

• 3+ years in industrial chemical sales, account management, or related field.
• Excellent customer service skills to build and maintain relationships.
• Strong organizational and time management abilities.
• Ability to solve customers' technical challenges using product knowledge.
• Proficient in Microsoft Office and CRM tools.
• Willingness to travel up to 50% (including overnights).
• Ability to work independently with minimal supervision.

Responsibilities

• Effectively manage customer accounts and ensure programs run smoothly.
• Build and maintain long-term customer relationships as the primary contact.
• Grow existing accounts by understanding needs and identifying opportunities.
• Develop knowledge of DuBois products to address customer requirements.
• Communicate updates and reports to customers in writing and verbally.
• Collaborate with sales, marketing, and customer service teams.
• Develop new relationships at client sites to expand reach.
• Identify continuous improvement and cross-sell opportunities.
• Assist with proposals and presentations and complete field training.
• Utilize analytics tools to prepare service reports.

Skills

Account management

Customer service

CRM

Microsoft Office

On-site testing

Education

Bachelor's degree in chemistry, engineering, metallurgy, or applied science fields

Tools

DuBois e-Tools

Cost Calculators

Job description

DuBois Chemicals, Inc. is seeking an Account Manager to support a Louisville-based territory with strong growth potential.

You will manage customer accounts, deliver expert technical support, and serve as the liaison between customers and internal teams to ensure timely delivery of solutions. You will build long-term relationships, understand customer needs, and identify cross-sell opportunities while traveling to sites as needed.