Indoor Playground Operations Lead

ADVENTUROUS PLAYGROUND; Randolph (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

Adventurous Playground is seeking a dependable, energetic Playground Manager to oversee the day-to-day operations of our indoor playground. The role emphasizes safety, cleanliness, and a welcoming environment while supervising staff, supporting birthday parties and events, and addressing issues as they arise.

The Manager will take ownership of the facility and confidently manage operations when owners are not present, including opening/closing, guest flow, and adherence to safety rules.

Qualifications

• Previous management, supervisory, hospitality, recreation, childcare, retail, or customer-service experience preferred.
• Strong leadership and communication skills.
• Dependable, responsible, and punctual.
• Comfortable supervising employees and addressing performance concerns.
• Excellent customer-service and problem-solving skills.
• Able to remain professional and calm in a busy environment.
• Comfortable working around young children and families.
• Able to multitask and make decisions independently.
• Strong attention to cleanliness, organization, and safety.
• Must be available to work some weekends, school vacations, holidays, parties, and special events.

Responsibilities

• Oversee the daily operation of the playground.
• Complete opening and closing procedures.
• Ensure the facility is clean, organized, and ready for guests.
• Monitor playground capacity, reservations, check-ins, and guest flow.
• Make sure all guests follow playground rules and safety procedures.
• Identify and report maintenance, safety, or equipment concerns immediately.
• Supervise and support playground and party staff during each shift.
• Assign staff responsibilities and ensure tasks are completed.
• Make sure employees arrive on time and are prepared for their shifts.
• Provide direction, coaching, and feedback when necessary.
• Help coordinate staff coverage when needed.
• Communicate staff concerns or performance issues to ownership.
• Welcome families and provide friendly, professional customer service.
• Assist guests with reservations, memberships, open play, parties, and general questions.
• Professionally handle customer concerns and complaints.
• Help create a positive and welcoming experience for children and families.
• Answer phones and respond to customer questions as needed.
• Oversee birthday parties, private events, open play sessions, and special events.
• Ensure party spaces are prepared before guests arrive.
• Coordinate with party hosts and other staff.
• Make sure party timelines are followed.
• Confirm that included party items and services are properly provided.
• Assist with setup, cleanup, and transitions between events when necessary.
• Maintain a high standard of cleanliness throughout the facility.
• Ensure staff follow cleaning and sanitizing procedures.
• Regularly inspect play areas for safety concerns.
• Make sure playground rules are consistently enforced.
• Respond appropriately to incidents, injuries, or emergencies.
• Complete incident documentation when necessary.
• Monitor supplies and notify ownership when items need to be reordered.
• Assist with basic inventory management.
• Accurately handle payments and point-of-sale transactions.
• Communicate important information from each shift to ownership.
• Help identify ways to improve operations, customer experience, and staff efficiency.

Skills

Leadership

Communication

Dependable/Punctual

Staff supervision

Customer service

Problem solving

Multitasking

Team leadership

Professional demeanor

Job description

Adventurous Playground is seeking a dependable, energetic Playground Manager to oversee the day-to-day operations of our indoor playground. The role emphasizes safety, cleanliness, and a welcoming environment while supervising staff, supporting birthday parties and events, and addressing issues as they arise.

The Manager will take ownership of the facility and confidently manage operations when owners are not present, including opening/closing, guest flow, and adherence to safety rules.