Indoor Golf Simulator AV & Tech Support Specialist

Revelyst; Carlsbad (CA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K with company match

PTO and paid holidays

Gear discounts

Job summary

Revelyst is seeking a Tier 1 Technical Support Specialist in Carlsbad, CA to be the primary technical resource for indoor golf simulator environments. You will handle AV, hardware, and configuration issues, assist installers and customers, and feed field failures back to Product and Supply Chain.

The role requires escalation handling and hands-on support with Play10 and Sim-in-a-Box systems. You will work across phone, email, and tickets, performing remote sessions and on-site coordination as

Qualifications

• 2+ years in technical support or related field.
• Experience with projectors and display systems.
• Ability to isolate failures and troubleshoot methodically.
• Experience with NetSuite or ERP systems.
• CTS or equivalent certification preferred.

Responsibilities

• Escalate and resolve simulator AV and setup issues, taking ownership to resolution or next steps.
• Diagnose projector/display and signal-path problems and guide customers remotely.
• Enter replacement/warranty orders in NetSuite and track status to delivery.
• Coach junior agents and contribute to knowledge base with fixes and patterns.
• Document cases thoroughly with symptoms, steps, findings, and resolutions.

Job description

Revelyst is seeking a Tier 1 Technical Support Specialist in Carlsbad, CA to be the primary technical resource for indoor golf simulator environments. You will handle AV, hardware, and configuration issues, assist installers and customers, and feed field failures back to Product and Supply Chain.

The role requires escalation handling and hands-on support with Play10 and Sim-in-a-Box systems. You will work across phone, email, and tickets, performing remote sessions and on-site coordination as