Individual Benefits Account Manager: Client-Centric Coverage

Legacy Risk Solutions, LLC; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible Spending Account

Life insurance

Disability coverage

Generous PTO

Job summary

Legacy Risk Solutions in Gainesville, GA seeks an experienced Individual Benefits Account Manager to support and service clients with individual health and benefits needs, guiding them through applications, enrollments, renewals, and ongoing policy service.

You will work directly with clients and carrier partners, explain plan provisions, coordinate applications, monitor activity, and maintain accurate records while building long-term relationships and delivering responsive service.

Qualifications

• High school diploma or equivalent; associate’s or bachelor's degree preferred.
• Active Accident, Sickness & Life Insurance License required.
• 3–4 years of insurance experience, preferably supporting individual health or related benefits.
• Strong knowledge of individual insurance products, carrier requirements, enrollment processes, and policy servicing.
• Proficiency with Microsoft Office 365 apps (Outlook, Word, Excel, PowerPoint, Teams).

Responsibilities

• Manage and service a book of individual benefits clients through the policy lifecycle, including new enrollments, renewals, policy changes, and ongoing service needs.
• Assist clients in understanding available individual insurance options and identifying solutions that align with their coverage needs and circumstances.
• Prepare and review individual benefit quotes, applications, renewal information, and supporting documentation.
• Market and analyze available individual benefit products, coverage options, and rates across appropriate carrier partners.
• Explain plan benefits, premiums, deductibles, copays, coinsurance, networks, exclusions, and other important coverage provisions to clients.
• Coordinate new business applications and enrollments, ensuring required information and documentation are complete and submitted to carriers accurately and on time.
• Assist existing clients with annual renewals and evaluate alternative coverage options when appropriate.
• Monitor pending applications and enrollment activity and proactively follow up with clients and carriers to ensure timely completion.
• Process policy changes and qualifying life event requests through carrier websites and applicable online administration portals.
• Respond to client questions and service requests involving coverage, enrollment status, billing, claims, ID cards, policy documents, and other benefit-related needs.
• Research and resolve billing, claims, enrollment, and policy administration issues by coordinating with clients and carrier partners.
• Assist clients with obtaining replacement ID cards, policy documents, and other carrier materials as needed.
• Maintain a strong understanding of carrier products, eligibility requirements, underwriting guidelines, enrollment periods, and applicable individual benefits regulations.
• Build and maintain effective relationships with carrier representatives and other business partners.
• Provide timely and responsive service to client calls and emails, with a goal of responding to inquiries within one business day.
• Maintain complete and accurate client records, communications, applications, policy documents, and other activity within the agency management system.
• Attend relevant carrier meetings, continuing education seminars, webinars, and training to maintain current knowledge of individual insurance products and industry developments.
• Participate in scheduled team meetings and collaborate with other team members to support department goals.
• Provide account management backup and support to the team when needed.
• Identify opportunities to improve client service, workflows, and internal processes.
• Perform other related duties and responsibilities as assigned.

Skills

Client-focused

Written & verbal communication

Time-management

Attention to detail

Independent work

Education

Active Accident, Sickness & Life Insurance License

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office 365

Job description

Legacy Risk Solutions in Gainesville, GA seeks an experienced Individual Benefits Account Manager to support and service clients with individual health and benefits needs, guiding them through applications, enrollments, renewals, and ongoing policy service.

You will work directly with clients and carrier partners, explain plan provisions, coordinate applications, monitor activity, and maintain accurate records while building long-term relationships and delivering responsive service.