Indirect Loan Processor

Westmark-Credit-Union; Idaho Falls (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

Westmark Credit Union is seeking an Indirect Loan Processor to manage dealer applications and funding aligned with credit union policies. This role supports relationships between staff and dealerships to meet goals and ensure funding compliance.

The position emphasizes accuracy, regulatory knowledge, and excellent member service within a 40-hour Monday–Friday schedule. Strong communication and multitasking are essential.

Qualifications

• High school diploma or equivalent; Associate or Bachelor's preferred.
• Experience in banking, customer service, or sales with lending knowledge.
• Knowledge of financial products, services and lending regulations.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in MS Office.
• Commitment to outstanding member service and confidentiality.

Responsibilities

• Review dealer contracts for accuracy and funding readiness.
• Review loan stipulations (residency, paid collections, etc.).
• Prepare and fund loans in compliance with policies.
• Collaborate with the indirect lending team to process loans.
• Process dealership disbursements per procedures.
• Maintain daily performance levels.
• Build and maintain relationships with dealership personnel.
• Assist dealers in completing loan applications accurately.
• Handle member and dealer inquiries with professionalism.
• Escalate complex issues to appropriate staff and ensure resolution.
• Stay compliant with Westmark policies and regulatory requirements.

Skills

Interpersonal communication

Customer service

Multitasking

Attention to detail

Team collaboration

Problem solving

Adaptability

Integrity

Accountability

Education

High school diploma

Associate degree

Bachelor's degree preferred

Tools

MS Office

Job description

Description

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.6 billion in assets, 15 branches, and over 80,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

Position Summary

The Indirect Loan Processor is responsible for handling dealer applications and funding loans in alignment with Credit Union policies. This role is crucial in supporting the relationship between the credit union staff and dealerships, helping to achieve strategic goals and ensuring compliance throughout the funding process.

Schedule

40 hours within a Monday through Friday work week

Loan Processing and Funding

• Review incoming contracts from dealers to ensure accuracy
• Review received stipulations on loans, such as Proof of Residency, Proof of Paid Collection, and other required documentation.
• Prepare and fund loans in compliance with Credit Union loan policies.
• Collaborate with the indirect lending team as necessary to process and fund indirect loans.
• Process dealership disbursals in accordance with department procedures.
• Maintain daily performance levels.

Dealership Relationship

• Communicate and build strong relationships with dealership personnel.
• Address issues or concerns with dealers via phone calls and face-to-face visits to foster positive working relationships.
• Assist dealership personnel in accurately completing loan applications and ensuring all information is correct.

Problem Resolution

• Handle member and dealership complaints and issues with patience and professionalism, working to resolve them effectively.
• Collaborate with cross-functional teams to resolve member questions and discrepancies and to provide effective problem resolution.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Assist internal team members with questions regarding indirect loans.

Compliance and Risk Management

• Ensure all transactions, member interactions, and lending activities comply with Westmark policies, procedures, and regulatory requirements.
• Stay informed about changes in banking regulations and industry standards.

Requirements

Qualifications

• High School diploma or equivalent, Associate or Bachelor’s degree preferred
• Previous experience in banking, customer service, or sales, with a strong understanding of lending processes
• In-depth knowledge of financial products, services, and lending regulations.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in computer applications including MS Office.
• Commitment to providing outstanding member service and maintaining member confidentiality.

Key Competencies

• Member focus
• Self-starter
• Goal Oriented
• Analytical Thinking
• Attention to Detail
• Problem Solving
• Adaptability
• Team Collaboration
• Integrity
• Accountability

Physical Requirements

• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers.

Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws