Indirect Lending Assistant Manager

KTVAECU; Knoxville (TN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

401k with employer match

Bonus potential

Paid holidays

Training opportunities

Job summary

Knoxville TVA Employees Credit Union seeks a experienced leader to manage the Indirect Lending Program. You will oversee operations, develop policies, and drive growth by expanding dealer partnerships while ensuring compliance and accurate reporting.

The role requires a Bachelor's degree with at least five years in lending and one year in a supervisory capacity. Join a community-focused credit union known for people helping people and strong employee benefits.

Qualifications

• Bachelor's degree from four-year college or university; related experience or equivalent combination of education and experience.
• Minimum of five years job-related experience; minimum of one year management experience preferred.

Responsibilities

• Oversee the Indirect Lending Program and all its operations.
• Develop, implement, and maintain Indirect Lending policies and procedures.
• Develop and maintain a business plan to increase penetration of the indirect market and review performance.
• Introduce the Indirect Lending Program to dealers; resolve questions and ensure a smooth transition.
• Build and maintain relationships with dealers; ensure loans are processed efficiently and correctly.
• Ensure compliance with all regulatory requirements for Indirect Lending and all contracts and documents.
• Implement and monitor tools to track and analyze Indirect Lending; generate regular reports.
• Analyze market trends and provide timely feedback to stay competitive.
• Monitor financial performance including dealer loan volume, delinquency, and charge-offs.
• Maintain knowledge of competitors’ rates and trends; adjust strategies as needed.
• Supervise loan officers, processors, and staff; manage staffing and performance reviews.
• Assist with loan approval processes per policies and underwriting guidelines.
• Identify opportunities to improve efficiency of the Indirect Lending process.
• Establish goals, benchmarks, accountability, and rewards.

Skills

Team leadership

Budget management

Regulatory compliance

Indirect Lending

Education

Bachelor's degree

5 years related experience

Job description

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $23.00 - $25.00, depending on work experience

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

Assist in overseeing the Indirect Lending Program and all its operations.

Assist in developing, implementing, and maintaining Indirect Lending policies and procedures that protect the Credit Union and members’ best interests.

Assist in developing and maintaining a business plan to increase penetration of the indirect market including action items and tactical steps to meet the goals of the plan on a regular basis and review periodically for performance.

Assist in introducing the Credit Union’s Indirect Lending Program to dealers who do not currently participate in the program. Answer questions, resolve issues, and provide a process that facilitates a smooth transition between dealer and Credit Union.

Assist in building and maintaining strong relationships with new and existing dealers. Ensure loans are processed efficiently and dealer questions or issues are resolved in a timely manner.

Ensure compliance with all regulatory requirements related to Indirect Lending. Ensure all contracts, loan documents, and relationships with dealers comply with State and Federal rules and regulations.

Assist in implementing and maintaining system tools to track and analyze Indirect Lending programs. Assist in generating accurate and regular reports to Indirect Lending Manager or Indirect Lending AVP.

Analyze general economic conditions or market trends that may affect the Credit Union’s Indirect Lending Program. Provide timely feedback that allows the Credit Union to react competitively.

Assist in monitoring and analyzing the financial performance of the Indirect Lending Program including dealer loan volume, delinquency, and charge-offs.

Assist in maintaining knowledge of competitors’ rates, terms, and other trends relating to loans through Indirect Lending.

Make appropriate dealer accommodations, as needed.

Assist in supervising a team of loan officers, processors, and other staff involved in Indirect Lending which includes scheduling adequate staff to ensure efficient operations, conducting performance reviews, coaching employees, maintaining efficient employee relations, and providing additional training, as needed.

Assist with the approval process for Indirect loans, ensuring decisions comply with the Credit Union’s lending policies, procedures, and underwriting guidelines.

Research opportunities to continually improve efficiency of the Indirect Lending process.

Assist in establishing and maintaining goals, objectives, benchmarks, accountability standards and rewards.

Demonstrate dependability and a commitment to quality and flexibility to ensure Department needs and Credit Union goals are attained.

Assist with implementing and monitoring the budget for the Department.

Assist with monitoring Department activity, including transactions, volume, and errors.

Research and solve staff and member questions and/or problems.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS

Education/Experience – Bachelor's degree from four-year college or university; related experience or equivalent combination of education and experience. Minimum of five (5) years job-related experience required; minimum of one (1) years previous management experience preferred.

Qualifications

Education

Preferred

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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