India-Based Remote SRE & QA Engineer (Contract)

Blue Sentry Cloud; United States; Remoto; INR 3.277.000 - 3.932.000; Part-time

Descrizione del lavoro

BSC Analytics in India is seeking a Product Support Engineer (SRE, QA) for a remote contract role. You will be on the front line supporting clients, owning issues from triage to root cause, and ensuring reliability with an SRE mindset.

You will collaborate with product and engineering teams, test features, and contribute to AI-powered support and QA workflows. This role requires strong troubleshooting, hands-on QA, cloud experience (AWS/Azure), and experience with CI/CD, Kubernetes, and

Competenze

• 4+ years in technical product support, support engineering, or SRE roles.
• 2+ years of hands-on QA experience, including manual and automated testing.
• Hands-on experience with AWS and/or Azure.
• Strong troubleshooting across logs, APIs, databases, and distributed systems.
• Working knowledge of SQL and scripting language - Python, Bash, or PowerShell preferred.
• Experience with monitoring and observability tools - CloudWatch and Azure Monitor preferred.
• Experience with test automation frameworks - Playwright experience preferred.
• Familiarity with CI/CD pipelines and incident management practices.
• Excellent communication skills, with the ability to explain technical issues to non-technical clients.
• Strong multi-tasker, self-starter, and proactive team player.
• Experience using or supporting AI/LLM-powered products, including testing AI outputs.
• Highly regulated industry experience (e.g. finance, healthcare)
• Experience in consulting or client-facing delivery roles.
• Kubernetes and Terraform experience
• Cloud certifications (AWS, Azure)
• Agile experience.

Mansioni

• Own client-reported issues end to end: triage, troubleshoot, resolve, and close the loop.
• Serve as a trusted technical point of contact for clients, translating complex problems into clear answers.
• Dig into logs, metrics, APIs, and data to find root cause, not just the workaround.
• Escalate and partner with engineering on product defects, with clean repro steps and context.
• Build and maintain runbooks, knowledge base articles, and support documentation.
• Monitor production health and respond to incidents across cloud environments (AWS/Azure).
• Implement proactive monitoring and alerting that catches issues before clients do.
• Lead and contribute to blameless postmortems, and drive fixes to completion.
• Automate repetitive support and operational tasks - if you've done it twice, script it.
• Support secure, compliant, and resilient operations for clients in highly regulated industries.
• Partner with product and engineering to test new features and releases before they ship.
• Write and execute test plans, test cases, and regression suites.
• Build and maintain automated tests and integrate them into CI/CD pipelines.
• Turn real client issues into test coverage so the same bug never ships twice.
• Use AI tools to speed up triage, troubleshooting, test generation, and documentation.
• Help test and validate AI-powered product features, including output quality and edge cases.
• Bring ideas for where AI can make our support and QA processes smarter.

Conoscenze

SRE experience

QA testing

AWS

Azure

Troubleshooting

CI/CD

Automation

Communication

Strumenti

Playwright

CloudWatch

Azure Monitor

Kubernetes

Terraform

SQL

Descrizione del lavoro

BSC Analytics in India is seeking a Product Support Engineer (SRE, QA) for a remote contract role. You will be on the front line supporting clients, owning issues from triage to root cause, and ensuring reliability with an SRE mindset.

You will collaborate with product and engineering teams, test features, and contribute to AI-powered support and QA workflows. This role requires strong troubleshooting, hands-on QA, cloud experience (AWS/Azure), and experience with CI/CD, Kubernetes, and