Index Client Services Analyst

Nasdaq, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 66,000 - 112,000; Full time

Benefits offered by this job

Secure Wealth

Prioritize Health

Care for Family

Connect with Community

Grow Career

Job summary

Nasdaq, Inc. is seeking an Index Client Services Analyst in Philadelphia to be the first point of contact for clients using Nasdaq indexes.

You will troubleshoot issues, manage client communications, and support onboarding with the sales team, working across global teams in a hybrid environment. Qualified candidates will have a bachelor's degree, strong communication skills, and a track record of delivering excellent client service in fast-paced settings.

Qualifications

• Bachelor's degree in Business, Economics, Finance, or related field, or equivalent practical experience.
• Strong written and verbal communication skills to engage global clients.
• Solid analytical and problem-solving skills for a fast-paced environment.
• Proven ability to deliver excellent client service in a professional setting.
• Comfortable working cross-functionally with global teams.

Responsibilities

• Serve as the primary point of contact for clients utilizing Nasdaq indexes, addressing day-to-day inquiries and ensuring a seamless experience.
• Act as a liaison between clients and internal teams to troubleshoot and resolve issues, meeting service standards and client expectations.
• Capture client intelligence and interaction records in the CRM system to support ongoing service quality and relationship management.
• Prepare and distribute proactive client communications regarding index news, product updates, and market announcements.
• Support new client onboarding in partnership with the sales team, coordinating access to data and services across Nasdaq and third-party vendors.

Skills

Client service

Cross-functional collaboration

Analytical thinking

Communication skills

Global client engagement

Education

Bachelor's degree or equivalent

Tools

Salesforce

Excel

PowerPoint

Job description

As an Index Client Services Analyst reporting to the Director Client Success Management, you'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq's global index products. You'll be the first point of contact for our clients - helping them navigate index data, resolve issues quickly, and experience the high standard of service that sets Nasdaq apart. You'll thrive in this role if you're client-focused, analytical, and energized by working in a fast-paced, collaborative environment where no two days are the same.

Key Responsibilities

• Serve as the primary point of contact for clients utilizing Nasdaq indexes, addressing day-to-day inquiries and ensuring a seamless experience.
• Act as a liaison between clients and internal teams to troubleshoot and resolve issues, meeting agreed service standards and client expectations.
• Capture client intelligence and interaction records in the CRM system to support ongoing service quality and relationship management.
• Prepare and distribute proactive client communications regarding index news, product updates, and market announcements.
• Support new client onboarding in partnership with the sales team, coordinating access to data and services across Nasdaq and third-party vendors.

Required Qualifications

• Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience.
• Strong written and verbal communication skills, with the ability to engage effectively with global clients.
• Solid analytical and problem-solving skills with the ability to prioritize in a fast-moving environment.
• Proven ability to deliver excellent client service in a professional, client-facing setting.
• Comfortable working cross-functionally and collaborating with global teams.

Preferred Qualifications

• Experience in the market data or financial services industry.
• Knowledge of equity indices and financial data products.
• Proficiency with tools such as Excel, PowerPoint, Salesforce, or similar platforms.

This position will be located in Philadelphia and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success. The base pay range for this role is $66,000 - $112,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access-helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities-forward. Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work-whether that’s from home, in the office, or a mix of both. We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care.