Independent Living Hospitality Director Elevate Residents

Bridge Senior Living LLC; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent benefits

Bonus opportunities

Tuition reimbursement after 3 months

Competitive pay

401(k) with company match

Next Day Pay with PayActiv

Health insurance from $80/mo

Job summary

Bridge Senior Living LLC is seeking a Hospitality Director for Independent Living to oversee the day-to-day hospitality experience, building a welcoming environment and elevating resident engagement. The role emphasizes servant leadership, relationship-building with residents and families, and collaboration with multiple departments to ensure a seamless living experience.

The ideal candidate brings 2–3 years of leadership in hospitality or senior living, strong communication skills, and a

Qualifications

• 2–3 years of leadership experience in hospitality, customer experience, service operations, or related fields.
• Strong customer service and team leadership skills.
• Charismatic, polished, and approachable leadership style.
• Excellent communication, organization, and problem-solving abilities.
• Passion for creating meaningful experiences and building relationships.

Responsibilities

• Lead and develop the Concierge team while promoting a culture of exceptional service.
• Create a warm, welcoming environment for residents.
• Partner with housekeeping, life engagement, transportation, and other departments to provide a seamless resident experience.
• Listen to resident feedback and identify opportunities to enhance services and programs.
• Champion new ideas and innovative approaches to hospitality and resident engagement.
• Maintain high standards for professionalism, presentation, and first impressions.
• Build strong, meaningful relationships with residents, families, and associates.
• Support the organization's mission, values, and commitment to service excellence.

Skills

Leadership

Customer service

Communication

Problem-solving

Relationship building

Job description

Bridge Senior Living LLC is seeking a Hospitality Director for Independent Living to oversee the day-to-day hospitality experience, building a welcoming environment and elevating resident engagement. The role emphasizes servant leadership, relationship-building with residents and families, and collaboration with multiple departments to ensure a seamless living experience.

The ideal candidate brings 2–3 years of leadership in hospitality or senior living, strong communication skills, and a