Independent Contractor - Relief Peer Counsellor

Nisa Helpline; United States; A distancia; USD 30.000 - 47.000; A tiempo parcial

Descripción de la vacante

Nisa Helpline is seeking a Relief Peer Counsellor to provide confidential peer counselling to callers on our anonymous helpline. The role supports callers in building action plans and connecting with resources, on an independent contractor basis with shifts including evenings, weekends, and statutory holidays.

Responsibilities include empathetic listening, developing coping strategies, and coordinating referrals while maintaining strict confidentiality and professional conduct.

Formación

• Fluent in English and an additional language (Arabic, Urdu, French or Somali)
• Confidentiality and discretion when handling sensitive information
• Dependable in providing updates and communicating changes
• Hotline experience is an asset

Responsabilidades

• Respond to incoming helpline calls from Muslim women in a confidential, anonymous, and non-judgmental manner using a peer counselling model
• Provide empathetic and supportive listening to callers to build rapport and identify support needed
• Guide callers to devise an action plan to empower callers
• Develop recovery plans, coping methods, and rehabilitation strategies with the client
• Utilize helpline referral system to provide appropriate referrals to callers
• Adhere to helpline guidelines and policies in daily activities
• Maintain a calm, professional, respectful demeanor during every call
• Update call log at end of shift to ensure documentation is complete
• Communicate with helpline manager to report issues or seek guidance
• Ensure confidentiality of caller and sensitive information
• Participate in mandatory trainings and role plays
• Incorporate values of cultural competence and inclusiveness
• Be able to work independently

Conocimientos

Counselling skills

Report Writing

Communication Skills

Technological Skills

Non-Judgmental

Social Perceptive Skills

Respect

Educación

MSW student

Herramientas

ASIST Certification

MHFA Certification

Descripción del empleo

ON, CA

9 days ago Requisition ID: 1179

Job title

Reports to

Helpline Manager

Job Status

Independent Contractor - End date January 2nd, 2027

Location

Remote

Job Status

Available to cover shifts as needed, including evenings, weekends, and statutory holidays

The Relief Peer Counsellor is responsible for providing confidential peer counselling services to our anonymous helpline callers by providing emotional support, empowering the callers to work towards an action plan and providing resources where applicable. The Relief Peer Counsellor is an independent contractor position, expected to fill some shifts on a rotational basis during evenings and weekends, as well as step in for coverage of shifts during Statutory holidays, and staff PTO’s .

Role Responsibilities

• Respond to incoming helpline calls from Muslim women in a confidential, anonymous, and non-judgmental manner using a peer counselling model
• Provide empathetic and supportive listening to callers in order to build rapport and identify support needed
• Guide callers to devise an action plan to empower callers
• Developing recovery plans, coping methods, and rehabilitation strategies with the client
• Utilize helpline referral system to provide appropriate and informed referrals to callers
• Adhere to helpline guidelines and policies when conducting day to day activities
• Maintain a calm, professional and respectful demeanor during every call
• Update call log at the end of each shift to ensure all documentation is complete
• Communicate with helpline manager to report issues, seek guidance, or debrief as required
• Ensure confidentiality of caller as well as any other highly sensitive information is maintained
• Participate in mandatory trainings, case studies and role play as required
• Incorporate values of cultural competences and diversity and inclusiveness in all aspects of work
• Counselling skills
• Report Writing
• Communication Skills
• Technological Skills
• Non-Judgmental
• Social Perceptive Skills
• Respect

Qualifications and Experiences

• Must possess both verbal and written fluency in both English and an additonal language such as Arabic, Urdu, French or Somali.
• Adherence to confidentiality and handling sensitive information with discretion
• Consistent and dependable in communicating updates
• Hotline experience is an asset
• Knowledge of psychology, SocialServices, and other related subjects is an asset
• Knowledge of Islamic traditions and conductis an asset
• Applied suicide intervention Skills Training ( ASiST ) or Mental health first aid certification ( MHFA ) is an asset.
• Ideal for MSW students.

The ideal candidate must:

• Be available on weekends, evenings, statutory holidays
• Value the intrinsic worth of others irrespective of their race, ethnicity, sexualorientation,and religious determination
• Accept and respect differences of opinion, values,views,and beliefs of others that may be different from your own
• Be open to feedback and willing to act upon feedback provided
• Be able to offer unconditional positive regard to others regardless of their life story and life choices
• Be able to work independently

Nisa Helpline is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA .