Remote Relief Peer Counsellor (Evenings & Weekends)

Nisa Foundation; United States; Remote; CAD 42,000 - 62,000; Part time

Job summary

Nisa Foundation is seeking an Independent Contractor to provide confidential peer counselling on our helpline. The role covers shifts in the evenings, weekends, and statutory holidays, with a January 2, 2027 end date.

Remote work is available, and you will support Muslim women by offering emotional support, resources, and action planning. The position requires bilingual English plus an additional language, strong counselling and communication skills, and adherence to confidentiality.

Qualifications

• Must possess verbal and written fluency in English and an additional language (Arabic, Urdu, French or Somali).
• Confidential handling of sensitive information with discretion.
• Hotline experience is an asset.
• Knowledge of psychology, social services, and related subjects is an asset.
• Ideal for MSW students.

Responsibilities

• Respond to incoming helpline calls in a confidential, anonymous, non-judgmental manner using a peer counselling model.
• Provide empathetic listening to callers to build rapport and identify support needed.
• Guide callers to devise an action plan to empower them.
• Develop recovery plans, coping methods, and rehabilitation strategies with the client.
• Utilize helpline referrals to provide appropriate referrals.
• Maintain confidentiality and adhere to helpline guidelines and policies.
• Update call log and documentation at end of each shift.
• Communicate with helpline manager to report issues or debrief as required.

Skills

Counselling skills

Report writing

Communication skills

Technological skills

Non-judgmental

Social perceptive skills

Respect

Education

MSW student

Job description

Nisa Foundation is seeking an Independent Contractor to provide confidential peer counselling on our helpline. The role covers shifts in the evenings, weekends, and statutory holidays, with a January 2, 2027 end date.

Remote work is available, and you will support Muslim women by offering emotional support, resources, and action planning. The position requires bilingual English plus an additional language, strong counselling and communication skills, and adherence to confidentiality.