Independence Program Manager

Pinnacle Services, Inc.; Minneapolis (MN); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

MN Paid Leave

Voluntary Life Insurance

401(k) Retirement Plan

Flexible Spending Account

PTO (3 weeks/year for first 2 years)

Job summary

Pinnacle Services Inc. is seeking a full-time Independence Program Manager to provide direct support and oversight of community-based services.

You will supervise Community Support and Ryan White Specialists, coordinate scheduling, and ensure high-quality service delivery while maintaining compliance with licensing requirements. The role emphasizes person-centered practices, teamwork, and proactive support to individuals served, their families, and the broader team.

Qualifications

• Must successfully clear a DHS background check.
• Driver's license, auto insurance, reliable transportation and acceptable driving record to transport clients as needed.
• Available to work flexible hours.
• Four years of full-time work experience providing direct care to persons with disabilities or 65+.
• One of: Bachelors in related field + 1 year direct care experience; Associate + 2 years; Diploma + 3 years; or 50 hours of education/training.

Responsibilities

• Oversee program service delivery.
• Coordinate scheduling for consistent service delivery.
• Provide initial and ongoing training, coaching, and direct supervision of Community Support and Ryan White Specialists.
• Document data collection and complete documents for service initiation and annual service plan reviews.
• Ensure ongoing quality assurance and compliance with policies, procedures, and 245D licensing.

Skills

Communication skills

Interpersonal skills

Patience

Supervisory ability

Education

Bachelors in human services

Associate in human services

Diploma in human services

50 hours human services education

Job description

Description

Looking to advance your human services career? Wanting to join a team that is flexible, responsive, and knowledgeable? Our mission at Pinnacle Services is to ensure that quality services are being provided to the people we serve, so that they may achieve their full potential and realize their dreams. Do you share our values? Come and work with us! We are seeking a full-time Independence Program Manager to provide direct support and oversight of services provided to individuals living and working in the community.

Pinnacle Services Inc. provides person-centered and positive supports to individuals with varying abilities and needs through residential services, in-home supports, case management, and other supportive programs. We offer a highly collaborative work environment that centers on providing services of the highest quality to the people we serve.

Job Type

Full-time

Job Duties And Responsibilities

• Oversight of program service delivery


• Coordination of scheduling to ensure consistent service delivery


• Providing initial and ongoing training, coaching, and direct supervision of Community Support and Ryan White Specialists


• Documentation, data collection and completion of documents for service initiation and annual service plan reviews


• Ongoing quality insurance and improvement to ensure compliance with policies, procedures, and 245D licensing and service delivery requirements


• Providing active support and direct care to individuals (community participation, health/safety/wellness, household management, adaptive skills, employment development/support services, homemaking)


• Prioritizing the use of person-centered practices and positive support strategies to support the individuals served in the quality of life they want to live, and the skill sets they would like to develop to support that quality of life


• Function as the representative and main point of contact for direct reports working the community, the individuals being served, and the families and team members who support them

Schedule

Flexible scheduling which includes a blend of direct care and administrative support. All schedules include 20 hours/week of direct support.

Salary

$40k/year

$40,000 per year

Benefits

Full-Time Employees

• Health Insurance


• Dental Insurance


• Vision Insurance


• Life Insurance


• MN Paid Leave


• Voluntary Life Insurance


• 401(k) Retirement Plan


• Flexible Spending Account


• PTO (3 weeks/year for first 2 years)

Requirements

Required Qualifications

• Must successfully clear a DHS background check


• Current driver’s license, auto insurance, reliable transportation, and an acceptable driving record determined by Pinnacle Services policy in order to use personal vehicle to transport clients, as needed


• Must be available to work flexible hours


• Four years of full‑time work experience providing direct care services to persons with disabilities or persons age 65 and older


• One of the following:


• a baccalaureate degree in a field related to human services, and one year of full‑time work experience providing direct care services to persons with disabilities or persons age 65 and older;


• an associate degree in a field related to human services, and two years of full‑time work experience providing direct care services to persons with disabilities or persons age 65 and older;


• a diploma in a field related to human services from an accredited postsecondary institution and three years of full‑time work experience providing direct care services to persons with disabilities or persons age 65 and older; or


• a minimum of 50 hours of education and training related to human services and disabilities


• Ability to maintain a positive demeanor and demonstrate patience, compassion, dependability, and have a passion for helping others


• Strong communication and interpersonal skills with the ability to form trusting relationships with individuals served


• Ability to supervise professional and non‑professional personnel and maintain positive relations with employees, individuals served, support teams, and other agency departments


• Knowledge of the field of developmental disabilities, its practices and procedures, and the laws, rules, and regulations


• Willingness to take initiative, adapt to circumstances, and work independently


• Ability to make independent decisions when circumstances warrant such action


• Must possess the ability to seek out and implement new methods, teaching strategies, assessment tools, and principles and be willing to implement therapeutic interventions, as required

Preferred Qualifications

• CPR/AED certified (will train if missing this qualification)


• Minimum of three years of supervisory level experience in a program providing direct support services to persons with disabilities or persons age 65 and older.

All job offers are contingent upon a cleared DHS background check and clean driving record.

Paid training will be provided to those offered a position.