Income Verification Specialist

System One; Daly City (CA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

401(k) plan

Spending accounts

Job summary

System One in San Francisco, CA is seeking an Income Verification Specialist to perform eligibility reviews, rent calculations, and move processes for HCV participants.

This on-site role runs 8a-5p, Monday-Friday, with compensation of $24 per hour. The ideal candidate has 3-5 years in housing programs, strong customer service, and proficiency with Microsoft Office and housing software.

Qualifications

• Associate degree preferred (Business, Social Work, or Public Administration ideal).
• 3–5 years of experience in housing programs or related fields.
• Strong customer service and communication skills; able to handle high-volume workload.
• Proficient with Microsoft Office and housing program software systems.

Responsibilities

• Conduct eligibility reviews, rent calculations, and recertifications for HCV participants.
• Explain program requirements and assist clients through intake, eligibility, and move processes.
• Maintain accurate client records and ensure timely updates in agency databases.
• Communicate with landlords, tenants, and partners regarding housing policies.
• Review documents to verify income, household composition, and continued eligibility.
• Ensure adherence to HUD regulations and agency policies.
• Support achievement of SEMAP and contractual performance standards.

Skills

Customer service

Communication skills

High-volume workload

Microsoft Office

Housing software

Bilingual abilities

Education

Associate degree

Tools

Housing program software

Job description

Job Title: Income Verification Specialist
Location: San Francisco, CA
Compensation: $24/Hour
Work Model: On-Site
Hours: 8a-5p, M-F

Responsibilities

• Conduct annual and interim eligibility reviews, rent calculations, and recertifications for HCV participants
• Explain program requirements and assist clients through intake, eligibility, and move processes
• Maintain accurate client records and ensure timely updates in agency databases
• Communicate effectively with landlords, tenants, and community partners regarding housing policies and program guidelines
• Review documentation to verify income, household composition, and continued program eligibility
• Ensure adherence to HUD regulations, Fair Housing laws, and agency policies
• Support achievement of performance goals (SEMAP and contractual standards)

Requirements

• Associate degree preferred (Business, Social Work, or Public Administration ideal)
• 3-5 years of experience in housing programs, social services, or related fields
• Strong customer service and communication skills; ability to handle a high-volume workload
• Proficient with Microsoft Office and housing program software systems
• Knowledge of HUD regulations and HCV program requirements strongly preferred
• Bilingual skills a plus

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.