Access Support Officer

Incommunities; Pennsylvania; On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Social Housing Pension Scheme with up‑

28 days annual leave

Car user allowance

The Hub benefits portal

Corporate health scheme

Employee Assistance Programme

Cycle to work scheme

Gym membership discounts

Mental Health First Aiders

Job summary

Incommunities, based in Bradford, is seeking an experienced Access Support Officer to coordinate access for annual gas servicing and ensure compliance with statutory obligations. The role involves liaising with residents, engineers, and the Legal Team to manage service programs and employment of external contracts.

The successful candidate will have strong communication skills, knowledge of housing standards, and the ability to apply legislation within a busy social housing environment.

Qualifications

• Experience dealing with the public face to face and over the phone.
• Knowledge of housing and estate management standards and practices.
• Ability to interpret and apply legislation and organisational procedures.
• Ability to communicate with diverse backgrounds, over phone and in person.
• Ability to negotiate and handle conflict calmly in stressful situations.
• Live locally to Bradford; office based with travel to properties.
• Must drive own vehicle.
• Right to work in the UK; visa sponsorship not available.

Responsibilities

• Coordinate access to customers' homes for gas servicing and compliance with statutory obligations.
• Make day-to-day decisions to ensure gas servicing compliance.
• Recommend procedural changes to Gas Servicing Manager and senior management.
• Access to confidential tenancy and customer information.
• Schedule and coordinate annual gas service program across properties.
• Liaise with engineers to schedule access for servicing.
• Manage gas service appointments and on-site support.

Skills

Public interaction

Problem solving

Conflict resolution

Effective communication

Local to Bradford

Education

Housing knowledge (estate management)

Job description

We’re currently recruiting an experienced Access Support Officer to join our team. This is a key role within the organisation, responsible for supporting access arrangements and helping to ensure we meet our legal and regulatory obligations, particularly in relation to annual gas servicing and safety checks. You'll play an important part in coordinating access, communicating with residents and relevant stakeholders, and helping to ensure essential safety checks are completed efficiently and within the required timescales.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Ensure we can gain access to our customers’ homes to co-ordinate gas servicing and compliance with our statutory obligations, in relation to gas servicing and safety.
• Make day to day decisions on the appropriate action required to ensure that Incommunities meet the full compliance of the current gas servicing legislation
• Make recommendations for procedural changes to the Gas Servicing Manager and senior management.
• Access to confidential information relating to tenancies, and sensitive information relating to customers.
• Coordinate and schedule work associated with annual gas service programme across Incommunities properties.
• Liaise directly with the engineers to schedule work and arrange access for servicing.
• Co-ordination and management of gas service appointments.
• Support engineers on site and from the office with queries and problems on the job.
• Work closely with the Legal Team to initiate Injunction proceedings when access cannot be gained to properties and prepare necessary paperwork to take appropriate action in relation to Incommunities’ statutory obligations including court attendance when appropriate.
• Maintain and keep up to date gas servicing records and associated databases.
• Collect, analyse and report on gas compliance statistics at the direction of the Gas Servicing Manager or senior management.
• Assist the Gas Servicing Manager with contractor liaison and formal contract meetings for external contracts.

• Experience must include dealing with members of the public both face to face and over the phone, problem solving and conflict resolution.
• Have a sound knowledge of housing and estate management standards and practices.
• Ability to interpret and apply legislation and Incommunities’ procedures.
• Ability to communicate effectively in order to be able to deal with people from a wide range of backgrounds both over the telephone and in person.
• Ability to negotiate and deal with possible conflict situations sensitively and possess a calm manner in potentially stressful situations.
• Live local to Bradford as this role is primarily office based and will require you to attend properties across the District at short notice
• Drive with own vehicle
• Right to work in the UK - Visa sponsorship is not available.

• Salary ranges from £29,978 to £33,415 per year depending on experience
• £1,000 essential car user allowance plus mileage
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homesandimproving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.