INCOME MAINTENANCE CASEWORKER LEAD - 40009859

Durham County; Durham (NC); On-site; USD 54,000 - 73,000; Full time

Job summary

Durham County in North Carolina seeks an Income Maintenance Caseworker Lead to guide a unit handling intake, processing, and review within the Social Services division.

You will use NC FAST, analyze cases, communicate with clients, and supervise staff while maintaining accuracy under tight deadlines in a dynamic public service environment. This full-time position offers a competitive range and supports community well-being.

Qualifications

• Requires two years of experience as an Income Maintenance Caseworker, or a degree from an accredited college or university; or an associate’s degree with related public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.
• Paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data as part of the role.
• Must be able to interpret and apply rules, regs and procedures in a timely manner.

Responsibilities

• Lead a unit of a single program area covering intake, processing and review.
• Spend at least 25% of time in a lead worker capacity.
• Perform eligibility determinations similar to Income Maintenance Caseworker II.
• Handle a wide range of eligibility determinations with in-depth knowledge of programs.
• Resolve client appeals and analyze program issues to recommend corrective actions.
• Work independently on complex Medicaid-related tasks with minimal supervision.

Skills

NC FAST knowledge

Rules interpretation

Data analysis

Client communication

Time management

Work under pressure

Education

Two years of income maintenance experience

Associate degree in accounting, business administration, human services, secretarial science or related field

High school diploma with at least five years of paraprofessional experience

Job description

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INCOME MAINTENANCE CASEWORKER LEAD - 40009859

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov .

DEPARTMENT

SOCIAL SERVICES (DSS)

DATE POSTED

OCTOBER 16, 2026

CLOSING DATE

OCTOBER 23, 2026

HIRING RANGE

$54,312.00 - $73,289.00

POSITION NUMBER

40009859

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Serving as lead worker over a unit of a single program area which performs all functions i.e., intake, processing, and review.
• Employees are required to spend at least 25% of their time in a lead worker capacity.
• Performing the same eligibility determination functions as the Income Maintenance Caseworker II.
• Performing a wide range of tasks in the eligibility determination/redetermination process which require an in‑depth knowledge of all income maintenance program and functional processes.
• Work also includes the resolving of client appeals of actions taken by income maintenance caseworkers, the analysis of program‑wide problem areas which include recommendations for corrective action and specific re‑training of existing staff or targeted training of existing staff.
• Functioning with a great deal of independence with the responsibility for performing a variety of complex task and functions in the Medicaid programs which include performing two or more functions in the long‑term care programs. Employees assume responsibility for the resolution of complex problems where the consequence of their action can have a considerable effect on the client, and/or the agency. Position reports to a higher‑level supervisor and review of work at this level is minimal.

KNOWLEDGE, SKILLS, AND ABILITIES

• Considerable knowledge of NC FAST and Social Service programs
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to research, analyze and interpret automated system problems.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks are essential

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Requires two year of experience as an Income Maintenance Caseworker, or a degree from an accredited college or university; or an associate’s degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

SPECIAL REQUIREMENTS

Candidates will be required to pass NC FAST Certification training.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment‑related and/or SBI fingerprint‑based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer