Income Maintenance Supervisor II - Food & Nutrition Services

JCI; Smithfield (NC); In loco; USD 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental coverage

Vision benefits

401(k) match

Paid leave and holidays

Descrizione del lavoro

Johnston County Department of Social Services seeks an Income Maintenance Supervisor II for FNS application processing. You will oversee staff, ensure timely and accurate eligibility determinations, and maintain documentation in NC FAST.

Responsibilities include monitoring performance, coaching staff, and implementing process improvements in coordination with Quality Assurance and program leadership. Requires supervisory experience and strong knowledge of FNS policies.

Competenze

• Thorough knowledge of FNS eligibility policies, rules, and procedures.
• Experience with NC FAST, FNS application processing, and QA basics.
• Ability to analyze data to identify trends and corrective actions.
• Strong supervisory skills and ability to train staff.

Mansioni

• Provide direct supervision, leadership, training, and oversight to FNS application processing staff.
• Monitor workload, timeliness, accuracy, and policy compliance; drive continuous improvement.
• Coach staff, address performance, and ensure proper documentation in NC FAST.
• Communicate with leadership, staff, customers, and partners; resolve escalated issues.
• Assist with hiring, onboarding, and development of staff; ensure consistency across program areas.

Conoscenze

Supervisory experience

Leadership

Policy interpretation

Analytical thinking

Communication

Strumenti

NC FAST

Descrizione del lavoro

Johnston County is an Equal Opportunity Employer.

Description

Johnston County Department of Social Services has an immediate opening for an Income Maintenance Supervisor II – Food and Nutrition Services (FNS) Application Processing.

The Income Maintenance Supervisor II provides direct supervision, leadership, training, and oversight to staff responsible for processing Food and Nutrition Services (FNS) applications. This position reports to the Economic Services Program Manager.

Duties and Responsibilities

• The supervisor is responsible for guiding and directing, ensuring that FNS applications are processed accurately, timely, and in accordance with federal and state regulations.
• The supervisor will monitor staff performance, workload, timeliness, accuracy, documentation, and policy compliance while promoting a culture of accountability, quality, customer service, and continuous improvement.
• Provides direct supervision, leadership, coaching, and technical assistance to FNS Application Processing staff.
• Monitors caseworker workload, pending applications, and other workload indicators to identify and address processing delays.
• Reviews reports and workload data to identify trends, performance concerns, processing backlogs, and opportunities for improvement.
• Provides technical assistance to staff regarding complex eligibility issues, income, household composition, resources, deductions, verification requirements, expedited services, and other FNS eligibility factors.
• Ensures staff appropriately document case actions and maintain required verification and supporting documentation in NC FAST.
• Reviews caseworker work for accuracy and completeness and ensures identified errors are corrected timely.
• Uses available NC FAST and agency reports to monitor application processing, timeliness, accuracy, pending work, and staff productivity.
• Works closely with Quality Assurance and Program Integrity staff to identify trends and root causes of errors and develops strategies to improve FNS case accuracy and reduce payment errors.
• Monitors FNS performance measures and assists the Economic Services Program Manager in developing and implementing corrective action plans when performance does not meet established standards.
• Provides ongoing training, coaching, and policy updates to FNS staff based on identified needs, policy changes, quality assurance findings, and performance trends.
• Participates in the development and implementation of procedures, training materials, and workflow improvements designed to improve FNS processing and customer service.
• Evaluates employee performance and provides regular feedback, coaching, and performance management as appropriate.
• Assists with hiring, onboarding, training, and development of FNS Application Processing staff.
• Promotes consistent application of FNS policy among staff and works with other Economic Services supervisors to ensure consistency across program areas.
• Responds to escalated customer concerns and assists staff with resolving complex customer service issues.
• Communicates effectively with agency leadership, staff, customers, community partners, and state representatives.
• Maintains current knowledge of FNS policy, federal regulations, state guidance, NC FAST functionality, and agency procedures.
• Participates in state, county, and agency meetings, training sessions, workgroups, audits, and quality improvement activities as assigned.
• Assists with disaster response, shelter operations, emergency management activities, and other agency responsibilities as needed.
• Performs other duties as assigned.

Knowledge, Skills And Abilities

• Thorough knowledge of Food and Nutrition Services eligibility policies, rules, regulations, and procedures.
• Thorough knowledge of the NC FAST system and its application to FNS eligibility and case processing.
• Considerable knowledge of eligibility determination procedures, verification requirements, income budgeting, deductions, household composition, and FNS case documentation requirements.
• Knowledge of federal and state requirements governing Food and Nutrition Services.
• Knowledge of quality assurance principles and methods for identifying, preventing, and correcting eligibility and payment errors.
• Knowledge of supervisory principles and practices, including coaching, employee development, performance management, and workload management.
• Ability to interpret and apply complex policies and procedures.
• Ability to analyze case information, reports, and performance data to identify trends, errors, and areas requiring corrective action.
• Ability to prioritize work and effectively manage competing deadlines and workload demands.
• Ability to provide clear and accurate technical assistance to caseworkers regarding complex FNS eligibility issues.
• Ability to communicate effectively, both orally and in writing, with employees, management, customers, community partners, and state representatives.
• Ability to establish and maintain effective working relationships with employees, agency leadership, customers, and other stakeholders.
• Ability to recognize problems, evaluate available information, and recommend appropriate solutions.
• Strong critical thinking and problem-solving skills, with the ability to analyze complex eligibility issues, evaluate available information, identify potential errors or inconsistencies, and determine appropriate courses of action.
• Ability to maintain confidentiality and handle sensitive customer and employee information appropriately.
• Ability to plan, organize, coordinate, and monitor the work of assigned staff.
• Ability to use computer systems, databases, spreadsheets, reports, and other technology necessary to perform supervisory responsibilities.
• Ability to promote a work environment focused on accuracy, timeliness, accountability, customer service, and continuous improvement.

Desired Education and Experience

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or

an equivalent combination of training and experience.

Experience with NC FAST, FNS application processing, quality assurance, workload management, staff training, or performance monitoring is highly desirable.

*Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted. *

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.