Income Maintenance Caseworker II - Food & Nutrition Services

Johnston County; Smithfield (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Johnston County Department of Social Services seeks an Income Maintenance Caseworker II in the Food and Nutrition Services Unit to register and process applications in the NC FAST system, received by ePass, fax, mail, or agency drop box.

The role includes completing third‑party verifications, communicating with applicants by telephone or email, determining eligibility, and handling application registration with accuracy and timeliness.

Qualifications

• High school diploma or equivalent required with strong data gathering abilities.
• Experience with public-facing interactions and ability to explain rules and procedures.
• Ability to read, analyze, and interpret program requirements.

Responsibilities

• Register and process Food and Nutrition Services applications in NC FAST.
• Complete third party verifications and communicate with applicants by phone or email.
• Determine eligibility and manage application registration with accuracy.

Skills

Communication skills

Math reasoning

Data gathering

Verifications

Education

High school diploma or equivalent

Tools

NC FAST

Job description

*This is a reposting. Previous applications are still under review.*

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

Johnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker II in the Food and Nutrition Services Unit.

Please Note: Johnston County DSS will accept Work Against candidates if fully qualified applicants are not located, salary for work against candidates will be determined and discussed with Human Resources at time of offer.

The primary purpose of this position is to register and/or process Food and Nutrition Services applications into the NC FAST system that are received via ePass, fax, mail, and/or agency drop box.

This position also completes third party verifications, telephone, email, and/or USPS Mail communications with the applicant, determines eligibility and processes applications for Food and Nutrition Services in the NC FAST system. Additional duties with Application Registration.

• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform casework functions with structured time frames.

One year of experience as an Income Maintenance Caseworker I

Will accept IMC I work against:

Graduation from high school and three years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

*Please document all work history relevant to the position for which you are applying.* Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.