Income Maintenance Caseworker II - Childcare

Brunswick County; Bolivia (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Brunswick County Department of Social Services seeks an Income Maintenance Caseworker II for the Childcare Assistance Program. You will interview customers, process applications, recertifications and changes to support families and childcare providers.

Must work with NC FAST, complete required trainings, and stay current with policy updates to ensure timely, accurate processing and compliance with state standards.

Qualifications

• Knowledge of NC FAST and related certifications.
• Ability to complete NC Fast Core Certifications and the SCCA certification.
• Working knowledge of Microsoft Office Suite.
• General computer knowledge and ability to learn multiple programs.
• Excellent customer service and strong communication skills.
• Ability to prioritize tasks and stay calm in a fast-paced setting.
• Ability to de-escalate upset customers and remain professional.
• Strong written, oral communication, financial, and organizational skills.

Responsibilities

• Completing timely and accurate applications, recertifications, and changes.
• Completing NCFAST Tasks daily.
• Interview customers for childcare applications and/or recertifications.
• Address and respond to provider questions and financial over/underpayments.
• Entering data into NC FAST and county document management system.
• Attending training and staying updated on policy changes.

Skills

NC FAST

Core Certifications

SCCA Certification

Microsoft Office

Computer Literacy

Customer Service

Prioritization

De-escalation

Communication Skills

Financial Skills

Organization

Education

Associate degree in Human Services

Social Services Associate

Paralegal Technology

Business Administration

Secretarial

Equivalent Experience

Tools

NC FAST

Job description

Brunswick County Department of Social Services is accepting applications for the position of Income Maintenance Caseworker II (IMC II)for the Childcare Assistance Program. An IMC II - Childcare completes interviews, processes applications, recertifications, and changes. The position will interact with local childcare facilities concerning our mutual customers. The goal of the IMC II - Childcare is to assist customers and ensure the agency is meeting the State quality and timeliness standards for the Childcare Assistance Program.

Job responsibilities include:

• Completing timely and accurate applications, recertifications, and changes.
• Completing NCFAST Tasks daily.
• Interview customers for every childcare application and/or recertification.
• Address and respond to childcare provider questions and financial over/underpayments.
• Entering data into NC FAST and county document management system.
• Attending training.
• Staying abreast of policy updates.

Knowledge, Skills, and Abilities:

• Knowledge of NC FAST
• Ability to complete NC Fast Core Certifications and the SCCA certification
• Working knowledge of Microsoft Office Suite
• General computer knowledge and ability to learn and navigate various programs and databases
• Excellent customer service skills
• Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
• Ability to de-escalate upset customers / remain calm in stressful situations
• Strong written and oral communication skills, financial skills, and organizational skills

Must be available to work during emergency situations.

• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associated, Paralegal Technology, Business Administration, Secretarial, or a closely related curriculum; or
• Graduation from high school and three years of paraprofessional, clerical, or other public contact, which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical program; or
• An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Direct experience with NC FAST is highly desirable as well as theIntro to Human Services andIncome Maintenance Caseworker - NC FASTCertificates.

Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.